Claims Advisor

3 weeks ago

NewcastleMaitland, Australia Suncorp Group Full time
Overview

Join to apply for the Claims Advisor role at Suncorp Group.

We are looking for a dedicated individual to join us as a Claims Advisor based in Newcastle, offering a flexible hybrid working model after the training period. This is a 12-month contract position.

Responsibilities
  • Empower Individuals: Manage a portfolio of Personal Injury Commercial Claims, ensuring injured workers receive their correct entitlements.
  • In-Depth Assessment: Obtain and meticulously review medical, financial, investigative, and rehabilitation reports to make accurate claim assessments.
  • Effective Resolution: Employ appropriate strategies to resolve claims cost-effectively while upholding the well-being of injured workers.
  • Collaborative Approach: Collaborate proactively with internal support and external stakeholders to ensure timely and proactive Case Management.
  • Exemplary Customer Service: Provide top-tier customer service to legislative authorities, employers, and injured workers by complying with legislation and maintaining efficiency in claim processing.
Qualifications
  • Experience in Workers Compensation claims, portfolio claims management, or call centre operations; a psychology background is highly desirable.
  • Team player with a track record of providing excellent customer service.
  • Effective communication: exceptional listening and communication skills in a high-volume environment; ability to build rapport with customers and show compassion.
  • Negotiation skills: ability to interpret complex information and negotiate effectively with claimants, third-party providers, external bodies, and internal teams.
  • Resilience: high level of resilience to manage complex, sensitive, and challenging matters.
  • Bonus: Allied Health or Psychology experience would be highly regarded.
What We Can Offer You
  • Hybrid working model with a 9-day fortnight for flexibility.
  • Employee discounts and rewards across Suncorp brands and partners.
  • Study support for eligible employees to broaden career opportunities.
  • Parental leave: 20 weeks for primary carers (permanent employees).
  • Wellness initiatives including health insurance discounts and discounted gym memberships.

Note: Benefits may vary by role, level, and location.

Why you'll love working with us

For over 100 years Suncorp Group has been driven by our guiding purpose – to build futures and protect what matters. We're committed to trust, empowerment, and flexibility to help our people unlock their potential and make a difference for customers and communities. We're excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

If you require more information or any support or adjustments to participate equitably in our recruitment process, contact for a confidential conversation.

Chase the Sun, apply online today Your future at Suncorp Group awaits

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