Administration Officer, Queensland Health

Be part of a caring, professional environment where your organisation and attention to detail truly impact patient experiences.

We're seeking a Temporary Part-Time Administration Officer (56 hours per fortnight, including 24-hour shift work) to join the Women & Birthing team at Redland Hospital, Bayside Health Service, where you'll provide vital administrative support to ensure smooth operations and exceptional care.

Your new role:

As the Administration Officer, you'll play a key role in supporting the Women & Birthing team by ensuring efficient service delivery and smooth day-to-day operations. Your responsibilities will include:

• Managing patient bookings, waiting lists, admissions and referral information with accuracy and care.
• Responding to enquiries via phone, email and in-person, providing excellent customer service to patients, staff and visitors.
• Updating and maintaining patient records across key hospital systems, ensuring data integrity and confidentiality.
• Running reports and preparing documentation to support clinicians and service delivery.
• Coordinating front-of-house duties such as greeting visitors and distributing mail.
• Supporting the Midwifery Unit Manager and wider team with general administrative tasks.

About you:

To succeed in this role, you will bring a strong mix of customer service focus, teamwork and attention to detail. You'll demonstrate this with:

• Excellent interpersonal and communication skills, both written and verbal.
• Ability to work independently as well as part of a busy, multidisciplinary team.
• Strong organisational skills with the ability to prioritise tasks and meet deadlines.
• Proven accuracy and efficiency in data entry and use of information systems/databases.
• Proficiency in Microsoft Office and other relevant hospital systems (e.g. HBCIS, ieMR, Powerchart).
• Commitment to confidentiality, professionalism and delivering a high-quality service to patients and staff.

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What we can offer you:

• Flexible work-life balance options, with part-time hours and shift arrangements to support your lifestyle.
• A meaningful role where your administration expertise directly contributes to the delivery of safe, high-quality patient care.
• Access to ongoing training and development to help you build your skills in health administration systems and processes.
• A welcoming, inclusive workplace culture that values diversity, respect and excellence.
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging ( ) and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

Redland Hospital:

Redland Hospital ( ) is the major health centre for adults and children in the Redlands and Brisbane's southern bayside suburbs. We provide a range of services including emergency care, primary health and minor injury care, acute and subacute medicine, general surgery, maternity and paediatric, mental specialist outpatient and mental health care.

It's an exciting time as our Redlands Coast community grows bringing a diverse range of patients & an opportunity to make a real difference in the community. With more beds, new and expanding services the Redland Hospital expansion provides a range of opportunities to pursue and build a long-term career, enjoy a supportive work environment, professional growth opportunities, and a vibrant community

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.