Business Analyst

1 week ago

Brisbane, Queensland, Australia Davidson Full time $90,000 - $120,000 per year

Location: Brisbane CBD

Contract duration: 12 months

Flexibility: Hybrid working (3 days in office, 2 remote)

Our Client:

A government department committed to driving digital transformation and improving regulatory outcomes is implementing major CRM and platform enhancements.

The role:

As a Business Analyst - Change & Adoption Specialist, you'll drive user adoption of Microsoft Dynamics 365 and Power Platform through tailored change strategies, training initiatives, and stakeholder engagement.

Responsibilities:

  • Lead change impact assessments and adoption planning
  • Partner with technical and business teams to drive CRM uptake
  • Facilitate training, communication, and engagement sessions
  • Analyse feedback and performance metrics to inform improvements
  • Document business requirements and define success measures

Skills & Experience:

  • Proven experience in change analysis, stakeholder engagement, and CRM adoption
  • Strong knowledge of Microsoft Dynamics 365 and Power Platform
  • Proficient in business process mapping and change communication
  • Relevant certifications (e.g., Prosci, CBAP) preferred
  • Excellent facilitation and presentation skills
  • Agile delivery experience beneficial

Benefits:

  • Opportunity to drive real change in a critical digital program
  • Hybrid working environment promoting work-life balance
  • Work in a collaborative, values-driven public sector environment

How to apply:

Please apply with current resume in Microsoft Word format only (.doc or .docx). , reference JN We are experiencing a large number of applications currently, please apply directly to the job advert, emails may be missed or not receive a reply.

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