Customer Engagement Representative

15 hours ago

Mascot New South Wales, Australia Hatch Full time $60,000 - $120,000 per year

This is a Customer Engagement Representative role with Qantas based in Mascot, NSW, AU
== Qantas ==
Role Seniority
- mid level

A Few Notes
More about the Customer Engagement Representative role at Qantas

  • This is a contract position with Qantas via Hatch, paid an hourly rate
  • Contract extensions and conversions to permanent positions are possible, but not guaranteed
  • We are looking to fill 2 vacancies for this role

Challenge yourself to join our dynamic Qantas Sales team, a high-growth division

Take an opportunity to grow and diversify your career

At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude. We're resilient and strong, and work hard to make sure we'll be right. We won't settle for anything less than the best outcome. We're a high-performing team, and we each have the opportunity to add value and make an impact on the business.

As an
Customer Engagement Representative,
you will be responsible for identifying, maintaining and growing strategic customer revenue. You will champion the Qantas product offering and drive engagement with Qantas business accounts, executing sales strategies via the telesales channel. You will work closely with internal Qantas stakeholders and analyse customer data trends to identify opportunities for revenue growth.

You'll Have

  • Experience within airline or travel industry desirable
  • Customer relationship management in complex sales in a telesales environment
  • Ability to read and interpret booking information in Amadues desirable
  • Highly developed communication, organisational and influencing skills at senior levels, both internally and externally
  • CRM reporting systems and database management, including Salesforce use desirable
  • Demonstrable experience in customer account management
  • Ability to read and interpret customer data, via Power BI or Excel
  • Build and maintain strong, long-lasting client relationships
  • Excellent listening, negotiating and presenting skills
  • Strong verbal and written communicating skills

Why Qantas?
You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

Be a part of something special and play your part in the Qantas story – get in touch today.

Please note:
Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or need for sponsorship.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Qantas team will be there to support your growth.


Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

  • Identifying customer revenue opportunities
  • Championing Qantas products
  • Analyzing customer data trends

Key Strengths

  • Customer relationship management
  • Communication skills
  • Data analysis
  • Experience in airline or travel industry
  • CRM reporting systems
  • Negotiation skills

Why Qantas is partnering with Hatch on this role.
Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Qantas not with Hatch.

  • Sales Representative

    16 hours ago

    Mascot, New South Wales, Australia Livingstone International Pty Ltd Full time $80,000 - $120,000 per year

    About the role This is an exciting opportunity to join Livingstone International Pty Ltd as a Sales Representative. As a Sales Representative, you will be responsible for identifying and securing new business opportunities, building strong relationships with clients, and delivering exceptional customer service. This full-time role is based in Mascot NSW...

  • Business Development Representative

    1 week ago

    Mascot, New South Wales, Australia Teltonika Full time $130,000 - $140,000 per year

    For 24 years Teltonika has been one of the leading manufacturers of IoT solutions in the world with sales offices in 19 countries and more than 2,200 employees worldwide. Teltonika started activities in the Oceania region in 2016 and serves Australia and New Zealand selling different IoT products from GPS tracking systems to networking solutions to B2B...

  • Customer Service Representative

    1 week ago

    Glebe, New South Wales, Australia Catering Project Full time $60,000 - $80,000 per year

    About the roleCatering Project is seeking an experienced and customer-focused Customer Service Representative to work with as part of the sales team to assist in-bound client requests and orders.The successful candidate will provide follow up support to our existing customer base relating to past orders whilst also encouraging repeat purchase through...

  • Customer Support Specialist

    2 weeks ago

    Mascot, New South Wales, Australia GE HealthCare Full time $60,000 - $90,000 per year

    Job Description SummaryAs a Customer Support Specialist at GE Healthcare Australia and New Zealand, you will be responsible for driving a first-class order management process, creating and managing service parts quotes to support sales growth and conversion, working directly with customers to answer queries and resolve issues, and building strong...

  • Premier Customer Care Representative

    19 hours ago

    Mascot, New South Wales, Australia FedEx Full time $60,000 - $80,000 per year

    12-month fixed-term contractResponsible for providing exceptional customer service to Premier clients, building strong relationships, and resolving issues promptly and effectively. This role also collaborates with internal teams to resolve issues and develop strategies that enhance customer satisfaction and loyalty.• Provides exceptional customer service...

  • Customer Service Representative

    2 weeks ago

    Mascot, Australia Carbiz Full time

    **Carbiz is looking for proactive, friendly, and meticulous individuals to join our Operations team as Customer Service Representatives!** **About Us**: Carbiz is a leading provider in accident management services, helping customers get back on the road with ease. With over 7,000+ 5-star reviews and awards like the Product Review '2023 & 2024' accolades, we...

  • Customer Service Representative

    2 days ago

    Wetherill Park, New South Wales, Australia Nonnas Bakehouse Full time $40,000 - $60,000 per year

    Customer Service Representative & Sales SupportNonna's Bakehouse – Wetherill Park, NSWFull-time | Monday to Friday | Family-Owned Bakery ManufacturerAt Nonna's Bakehouse, we blend tradition with modern baking to supply delicious artisan breads to supermarkets, cafés, and food service partners across Australia. We're a proud Australian-owned business with...

  • Aboriginal Customer Service Representative

    1 week ago

    Bega, New South Wales, Australia Service NSW Full time $69,863 - $85,000 per year

    Aboriginal Customer Service Representative Service NSW Grade 3/4 Mobile Service centre, Far West Region This is an identified role. Aboriginality is a genuine occupational qualification and is authorised by S14 (d) of the Anti-Discrimination Act Title: Customer Service Representative (Service Centres)Salary: Service NSW Grade 3/4 ($69,863 - $85,197), plus...

  • Customer Support Representative

    1 week ago

    Mascot, Australia Karmo Pty Ltd Full time

    Customer Support Representative - Mascot, Sydney Are you motivated with a passion for Customer Service and want to be appreciated by your employer? Look no further & join the team at Karmo! - Generous base salary + Superannuation + Bonus Program - Support & guidance to be successful in your role and within the company - Opportunity for Career Growth &...

  • Client Engagement Manager

    5 days ago

    Mascot, New South Wales, Australia First Focus Full time $104,000 - $130,878 per year

    First Focus is Australia'sbestManaged Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand and the Philippines. For over 15 years, we've grown by winning new clients and constantly raising the bar. Now, we're looking for a standoutClient Engagement Managerto turn satisfied customers into raving fans...