Inside Sales Representative

4 days ago

Mascot New South Wales, Australia Wymap Group Full time $60,000 - $120,000 per year

Join our dynamic team as an Inside Sales Representative in the air cargo logistics industry, supporting sales and services for a major US Airline.

Based at Sydney Airport, you'll have the exposure of working with both Australian and New Zealand customers and be part of a great team environment.

Key Responsibilities:

  • Work within a highly motivated team who are customer focused providing superior service as the first point of contact for our airline customers.
  • Maintain positive relationships with customers, responding promptly to inquiries via email and phone.
  • Provide accurate and timely information to customers regarding shipment status, schedules, rates, and documentation requirements.
  • Proactively communicate with overseas cargo ports and local customers to keep them informed of any changes or delays with their shipments and provide alternative solutions when necessary.
  • Liaise with internal/external departments such as sales, operations and road feeder services to coordinate cargo shipments and address customer needs effectively.
  • Address customer complaints and concerns in a professional and empathetic manner, striving to achieve satisfactory resolutions.
  • Investigate shipment discrepancies, delays, or damages and collaborate with internal teams to resolve issues promptly.
  • Assist in administrative tasks such as data entry, reporting and filing to support an efficient workflow within the inside sales department.
  • Remain compliant with relevant company procedures and legislative policies, including health and safety standards.
  • Uphold high service standards and excellent customer service.

Skills & Experience:

  • Cert III or higher in a business-related field
  • Dangerous Goods Awareness certification preferred.
  • Minimum 2 years in an inside sales / customer service and/or administrative role.
  • Experience in international air freight or logistics is a plus.
  • Strong verbal and written communication skills.
  • Ability to manage time effectively and meet deadlines in a fast-paced environment.
  • Advanced computer skills and high attention to detail.
  • Problem-solving mindset with the ability to make decisions quickly under pressure.

Demonstrable Qualities:

  • Professionalism
  • Integrity
  • Teamwork
  • Commitment to continuous improvement

At The Aviation Group (TAG) we offer a competitive salary based on skills and experience and regard every member of our team as part of the family.

If you are ready to take on this exciting opportunity and contribute to a customer-focused environment, we'd love to hear from you

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