Administration Partner

Work in an industry leading and person-centred allied health organisation - Culture of high performance, learning and excellence - Be a leader in customer service and relationship management **Administration Partner (Participant Experience)** **Employment Type - Full-time ongoing** **Salary - $32 - $39 per hour depending on experience** **Location - Pakenham** Everyday Independence is a national allied health provider who supports people with disabilities to break down barriers to reveal their true abilities. As a Administration Partner (Participant Experience), you will have a growth mindset, be adaptable, solution orientated, outcome driven and invested in making a difference in people’s lives. You will lead customer service and relationship management and support our ever growing teams and successfully deliver our vision: to support people and families with a disability to live an everyday life, every day. We are looking for a person who is passionate about customer service and relationship building with experience working in a health, disability or community setting. The ability, enthusiasm and energy to work in a dynamic, fast paced and changing environment to deliver on client focus whilst managing relationships with multiple referral agencies is essential to the role. You will also provide support to our Occupational Therapists, Physiotherapists and Speech Pathologists to deliver quality outcomes for our clients. Once onboard, you won’t look back You will support people within their natural environment, in ways which are inclusive of their family, friends and community. You will be part of an interdisciplinary team that is welcoming, supportive and continuing to grow rapidly due to our success and culture. Join the team that is skilled and passionate about providing therapy within a social model of disability with extensive opportunities to grow your career and craft your own pathway. **The successful applicant will**: - Have extensive experience in customer service and relationship management - Take personal responsibility for participant satisfaction by consistently meeting or exceeding customer needs and expectations - Develop and build strong relationship with referral partners, therapists and other industry partners - Demonstrate a high degree of skill in managing our client database and practice administration system (experience with Sales Force is very advantageous) - Demonstrate an ability to complete and evaluate processes to ensure that participant on boarding and experience is of the highest quality - Experience with scheduling or rostering - Act with a sense of urgency, set clear priorities and focus on the completion of tasks - Demonstrate a high level of concern for accuracy - Actively participate as a member of a team to help ensure that the team achieves its objectives - Approach problems with a "can-do", problem solver attitude and enjoy the challenges that come each day - Be change ready - we are always changing, improving and evolving - have a current First Aid Certificate **Why work at Everyday Independence?** - Career Progression and Learning - access to Industry leading coaching, mentoring and career development pathways. - Our Culture: we share values and vision of person centred practice where people matter. - Excellence and Innovation - We make a difference to people’s lives - Our geographical reach - Be offered flexible working (time, leave, location). - Work with children and families and/ or adults depending on your experience and interest. - Earn above award salary with additional leave if required. - Be provided with the tools you need including laptop and mobile phone - Be part of a team that has strong commitment to a positive culture and delivering outcomes that make a real difference to people’s lives. **About Us** At Everyday Independence we focus on creating communities where everyone has the same choices and opportunities to thrive. That’s why we’re working with our participants to break down barriers to reveal their true abilities. We deliver a wide range of community based and online allied health services to people of all ages and abilities across Australia, and we are growing. We support people with disabilities in metro and regional locations across Victoria, New South Wales, Queensland, Tasmania, South Australia and Western Australia. **How to apply** - Everyday Independence is proudly part of _ **_The Circle Back Initiative_**: **_NDIS Worker Screening Check_**: - and a _ **_Working with Children Check_**: - / equivalent in accordance with State laws._