Service Administrator

2 weeks ago

Pakenham, Australia Cummins Inc. Full time

**DESCRIPTION**

We are looking for a talented Service Administrator to join our team specializing in Customer Service for our Branch Location in Pakenham, Melbourne, Victoria. This role will be a **part time position** (0.6 FTE).

**Days and Hours of Work - 3 days a week, Wednesday to Friday, 8am to 4PM**

**In this role, you will make an impact in the following ways**:

- Serve as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
- Analyze customers' needs, gather pertinent information, and open work orders.
- Provide quotes, develop claims, prepare repair plans, schedule work, and provide status updates to customers on repair work.
- Create complex work orders including diagnostic plans, quotes, and repair plans by determining the length of repair based on parts and labor availability; review plans with the Service Supervisor/Team Lead prior to customer contact.
- Work with the Service Supervisor and/or Team Lead to schedule job assignments.
- Develop positive relationships with key customers; resolve customer concerns regarding Cummins' or distributor warranties; explain charges to customers.
- Monitor key performance metrics for the workshop, including labor productivity and customer satisfaction.

**RESPONSIBILITIES**

**To be successful in this role you will need the following**:

- Demonstrated administrative experience in Automotive, Construction or other Trade related fields.
- Experience of delivering first class customer service
- Demonstrate care and attention to detail
- Experience or knowledge of automotive industry would be highly beneficial.
- Ability to collaborate effectively with fellow service administrators to ensure smooth handovers and continuity between workdays.

**QUALIFICATIONS**

Experience in the automotive industry or strong mechanical knowledge is highly beneficial.

Prior experience with OHS compliance and documentation is a significant advantage.

Must demonstrate exceptional attention to detail and strong organizational skills.

Ability to collaborate effectively with fellow service administrators to ensure smooth handovers and continuity between workdays.

**Job** Service

**Organization** Cummins Inc.

**Role Category** On-site

**Job Type** Office

**ReqID** 2418790

**Relocation Package** Yes

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