Technical Support Officer

2 weeks ago

Melbourne, Victoria, Australia OZCOM TECHNOLOGY GROUP Full time $60,000 - $100,000 per year

Technical Support Officer - Education

Position Details

Ozcom Technology Group is seeking several Technical Support Officers (EDU) on either Part-time and/or full time basis to deliver ICT support services to our Government schools throughout the Central and north east Melbourne Area . As an Technical Support Officer (EDU), you will be required to help schools to manage and support their Information and Communication Technology (ICT) environment onsite.

Key Roles:

  • Assisting with the delivery technical support to schools as per Regional Service Delivery Manager (SDM) direction.
  • Supporting Department technologies in schools by completing tasks such as device asset accounting, reimaging and deployment, basic troubleshooting and user support.
  • Work under guidance of school leadership and other IT Specialist Technicians to provide the day-to-day management of tasks and school-based ICT initiatives.
  • Applying Department defined best practice and ICT standards in schools.
  • Supporting (with guidance) the deployment and support of Department ICT projects and government initiatives.
  • Provide service and management of Windows and Apple devices.
  • Provide technical advice to users as required.

Personal Attributes:

  • Motivated, self-starter; able to work autonomously, or as part of a team as the work dictates.
  • Resourceful - able to find and research information in order to derive appropriate solutions to problems.
  • Be able to work effectively with little direct supervision.
  • Methodical and effective approaches to problem solving.
  • A good communicator, able to document technical procedures, and follow documentation of others.
  • Ability to troubleshoot and fault find through systematic processes of observation and elimination.
  • Capable of working within established guidelines.
  • Handle a range of concurrent jobs and changing priorities.

Essential Skills:

  • A working knowledge of onsite and remote IT support practice.
  • Ability to work as part of a technical support team and follow the documentation of others.
  • Windows Server Technologies
  • Network Administration
  • An awareness of Workplace Hygiene practices.

To Apply

  1. Applicants must hold/obtain a valid Working with Children Check (WWCC)

  2. Applicants must have IT Technical Experience. (education sector preferred)

3.Applicants MUST be a Australian permanent Resident

(please submit your interest for review). If shortlisted - you will be contacted

Job Types: Part-time, Casual

Pay: $30.00 – $40.00 per hour

Application Question(s):

  • are you a permanent resident of Australia?
  • Please indicate total number of years you have been employed/experience in the IT industry and Service Delivery positions?
  • Please indicate total number of years you have been employed and/or experience in the education IT sector ?

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