Technical Support Officer

2 weeks ago

Melbourne, Victoria, Australia OZCOM TECHNOLOGY GROUP Full time $60,000 - $100,000 per year

Technical Support Officer - Education

Position Details

Ozcom Technology Group is seeking several Technical Support Officers (EDU) on either Part-time and/or full time basis to deliver ICT support services to our Government schools throughout the Central and north east Melbourne Area . As an Technical Support Officer (EDU), you will be required to help schools to manage and support their Information and Communication Technology (ICT) environment onsite.

Key Roles:

  • Assisting with the delivery technical support to schools as per Regional Service Delivery Manager (SDM) direction.
  • Supporting Department technologies in schools by completing tasks such as device asset accounting, reimaging and deployment, basic troubleshooting and user support.
  • Work under guidance of school leadership and other IT Specialist Technicians to provide the day-to-day management of tasks and school-based ICT initiatives.
  • Applying Department defined best practice and ICT standards in schools.
  • Supporting (with guidance) the deployment and support of Department ICT projects and government initiatives.
  • Provide service and management of Windows and Apple devices.
  • Provide technical advice to users as required.

Personal Attributes:

  • Motivated, self-starter; able to work autonomously, or as part of a team as the work dictates.
  • Resourceful - able to find and research information in order to derive appropriate solutions to problems.
  • Be able to work effectively with little direct supervision.
  • Methodical and effective approaches to problem solving.
  • A good communicator, able to document technical procedures, and follow documentation of others.
  • Ability to troubleshoot and fault find through systematic processes of observation and elimination.
  • Capable of working within established guidelines.
  • Handle a range of concurrent jobs and changing priorities.

Essential Skills:

  • A working knowledge of onsite and remote IT support practice.
  • Ability to work as part of a technical support team and follow the documentation of others.
  • Windows Server Technologies
  • Network Administration
  • An awareness of Workplace Hygiene practices.

To Apply

  1. Applicants must hold/obtain a valid Working with Children Check (WWCC)

  2. Applicants must have IT Technical Experience. (education sector preferred)

3.Applicants MUST be a Australian permanent Resident

(please submit your interest for review). If shortlisted - you will be contacted

Job Types: Part-time, Casual

Pay: $30.00 – $40.00 per hour

Application Question(s):

  • are you a permanent resident of Australia?
  • Please indicate total number of years you have been employed/experience in the IT industry and Service Delivery positions?
  • Please indicate total number of years you have been employed and/or experience in the education IT sector ?

  • Technical Support Officer

    2 weeks ago

    Melbourne, Victoria, Australia LG Energy Solution Australia Full time $90,000 - $120,000 per year

    Job Title: Technical Support Officer (Full-Time)Location: Mulgrave(Melbourn), AustraliaEmployment Type: Permanent, Full-TimeAbout UsLG Energy Solution is one of the world's largest lithium-ion battery manufacturers with a market-leading position in advanced batteries for grid-scale, home battery, and automotive applications. Our advanced technology is the...

  • Technical IT Support

    2 weeks ago

    Melbourne, Victoria, Australia FUJIFILM MicroChannel Services Pty Ltd Full time $60,000 - $80,000 per year

    About the RoleWe are seeking a dedicated and proactive Level 1/2 Technical IT Support professional to join our team. The successful candidate will be responsible for providing on-site technical support to our client, addressing IT desktop-related issues, and ensuring smooth and efficient IT operations.What You'll DoProvide first and second-level technical...

  • Technical Officer

    2 weeks ago

    Melbourne, Victoria, Australia Victoria University Minimal Full time $76,000 - $87,825 per year

    Deliver high quality laboratory service to our students and staff in teaching, research and community engagement programs. Showcase your technical and creative skills as part of the Technical Services team. Located primarily at our Footscray Park Campus.About Us:At Victoria University, our aim is to be a global leader in dual-sector learning and research by...

  • Technical Officer

    3 days ago

    Melbourne, Victoria, Australia Department of Transport and Planning Full time $80,000 - $120,000 per year

    Company description: About UsThe Department of Transport and Planning oversees key planning, transport and land use policy decisions and management across the State. A life-cycle approach to planning, building, connecting and sustaining communities means our people can come together to; improve services, deliver sustainable projects, focus on customer...

  • Technical Customer Service Coordinator

    1 week ago

    Melbourne, Victoria, Australia Total Tools - Support Office Full time $60,000 - $90,000 per year

    Company description: The Metcash story began from the humble origins of our first family-owned corner store in 1927. And for almost 100 years since then, we've been backing independents and strengthening the communities we operate in. Today, Metcash (ASX: MTS) is Australia and New Zealand's leading independent retail partner and wholesaler in the food,...

  • IT Technical Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia First Super Full time $60,000 - $90,000 per year

    IT Technical Support SpecialistSuperannuation AdministratorCarlton, Melbourne CBD fringeAbout UsThe Administrator that plays a critical role in providing further management services to Industry Super Fund.The roleThe IT Technical Support Specialist is responsible for providing technical assistance and support to end-users as well as supporting the efficient...

  • Technical Support Enginner

    2 days ago

    Melbourne, Victoria, Australia Growatt New Energy Full time $60,000 - $100,000 per year

    Looking for:Technical Support EnginnerOffice/Warehouse Address: MelbourneDescription of the Position1、Purpose:Provide remote or on-site after-sales technical support services to customers through email, telephone, instant messaging software, etc., to solve the problems encountered by overseas customers in the process of product installation and use. For...

  • Technical Support

    2 weeks ago

    Melbourne, Victoria, Australia VySystems Full time $90,000 - $120,000 per year

    Key ResponsibilitiesAct as the first technical point of contact for APAC clients, handling support, troubleshooting, and product expertise.Perform first-level analysis, reproduce issues, and deliver fixes in Java where required.Manage client environments, technical installations, and upgrades.Support presales and consultancy teams during sales and...

  • Technical Support Engineer

    3 days ago

    Melbourne, Victoria, Australia Linktech Australia Full time $90,000 - $120,000 per year

    Friendly and supportive work environmentCareer development, training and certifications are central to this roleWork within a great team cultureDue to exciting growth at Linktech Australia we are looking for a motivated and customer focused Support Engineer to join our team in a busy and vibrant workplace providing support.The successful applicant will have...

  • Technical Records Officer

    3 days ago

    Melbourne, Victoria, Australia Qantas Full time $90,000 - $120,000 per year

    Job DescriptionMultiple opportunities based at our Collingwood office (Permanent and Fixed term)Shift work – 4 on 4 off – 7am to 6pm (x3) and 7pm to 6am (x1)Access to industry leading employee benefits from commencement, including international staff travelLove travel and passionate about all thing's aviation? You're in the right place. At Jetstar, you...