Technical Support

3 days ago

Melbourne, Victoria, Australia VySystems Full time $90,000 - $120,000 per year

Key Responsibilities

  1. Act as the first technical point of contact for APAC clients, handling support, troubleshooting, and product expertise.

  2. Perform first-level analysis, reproduce issues, and deliver fixes in Java where required.

  3. Manage client environments, technical installations, and upgrades.

  4. Support presales and consultancy teams during sales and implementation phases.

  5. Monitor and manage cloud resources, migrations, and performance optimization.

  6. Collaborate with HQ (France) and APAC support teams in Singapore & India.

  7. Document technical knowledge, manage support tickets, and ensure timely resolution.

Requirements

  1. Engineering/Master's degree or equivalent.

  2. 4–5 years' experience in financial software implementation, IT projects, or support (preferably in banking/finance).

  3. Strong knowledge of XML APIs, Webservices (SOAP/REST), Application servers (Tomcat/JBoss/Websphere), Messaging, Swing/SWT UI, Unix & Windows OS, DBMS (Oracle/SQL Server).

  4. Familiarity with Eclipse, Git, Agile/Scrum, and Unix commands.

  5. Ability to analyze, design, and develop robust, high-performance software.

  6. Excellent communication, problem-solving skills, and teamwork mindset.

  7. Fluent in English.

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