Technical IT Support

5 days ago

Melbourne, Victoria, Australia FUJIFILM MicroChannel Services Pty Ltd Full time $60,000 - $80,000 per year

About the Role

We are seeking a dedicated and proactive Level 1/2 Technical IT Support professional to join our team. The successful candidate will be responsible for providing on-site technical support to our client, addressing IT desktop-related issues, and ensuring smooth and efficient IT operations.

What You'll Do

  • Provide first and second-level technical support for desktop-related issues, including hardware, software, and network troubleshooting.
  • Respond to and resolve support tickets in a timely manner, ensuring minimal disruption to the client's operations.
  • Install, configure, and maintain desktop hardware and software.
  • Assist with the setup and deployment of new equipment and systems.
  • Conduct regular maintenance and updates to ensure optimal performance and security.
  • Document and track issues, resolutions, and changes in the ticketing system.
  • Collaborate with other IT team members to escalate and resolve complex issues.
  • Provide excellent customer service and maintain positive client relationships.
  • Stay updated with the latest IT trends and technologies to provide informed support.

What You Need to Succeed

  • Diploma or degree in Information Technology, Computer Science, or a related field.
  • 1-3 years of experience in IT support or a similar role.
  • Strong knowledge of Windows and Mac operating systems.
  • Experience in Office 365, Microsoft Windows Servers, Desktop OS, Firewalls, DNS, Internet, Routing and Network troubleshooting, Veeam Backup and Replication, SharePoint, and Microsoft Teams.
  • Knowledge of Autotask and SolarWinds N-Able will be an advantage.
  • Familiarity with common desktop applications and troubleshooting techniques.
  • Basic understanding of networking principles and protocols.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Preferred Skills:
  • Experience with remote support tools and ticketing systems.
  • Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar.
  • Knowledge of ITIL practices and principles.
  • Working Conditions:
  • Full-time position based at the client's site in Melbourne's CBD
  • May require occasional after-hours support or on-call duties.
  • Physical ability to lift and move IT equipment is needed.

A Little Bit About Us

FUJIFILM MicroChannel is a multi-award-winning business solutions and technology provider, servicing mid-sized to large businesses, corporate divisions, government agencies, and enterprise organisations. Founded in 1995, FUJIFILM MicroChannel assists clients in leveraging technology for commercial success.

With outstanding credentials, an experienced team, and over 100+ Awards received from Microsoft, SAP, Sage, MYOB, Qlik and Körber, FUJIFILM MicroChannel is one of Australia's most respected business solutions and technology providers. We sell and support world-class products from leading vendors; covering a full range of end-to-end operational and back-office systems.

This is an excellent career opportunity to broaden your experience and join a successful team. Apply now by forwarding a detailed resume to our HR team.

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