Technical Support Enginner

4 days ago

Melbourne, Victoria, Australia Growatt New Energy Full time $60,000 - $100,000 per year

Looking for:

Technical Support Enginner

Office/Warehouse Address: Melbourne

Description of the Position

1、Purpose:Provide remote or on-site after-sales technical support services to customers through email, telephone, instant messaging software, etc., to solve the problems encountered by overseas customers in the process of product installation and use. For important customers, batch problems and common product failures, timely collection and summary of relevant information, feedback to the Quality Department, R & D Department, to promote product quality improvement.

  1. Need to provide on-site service when necessary, to the customer site to solve user problems.

  2. Responsible for guiding and supporting the installation, monitoring, and later operation and maintenance of home PV power plants by installers.

  3. Customer training: to installers and end users for product and after-sales process training.

Skills and experience required:

  1. power electronics, electrical engineering and automation related majors (bachelor degree or above) is preferred, with the power industry related after-sales service experience is preferred.

  2. skilled computer and office software operation ability.

  3. proactive, strong sense of responsibility, good communication skills and teamwork consciousness, strong execution of target plan.

  4. proficient and fluent in English; strong sense of customer service;

  5. need to have driving vehicle qualification, need to go to the field service.

Core requirements:

  1. speak, read and write English, and be proficient in English.

  2. Have a long-term legal work permit in Australia.

  3. good at analysing electronic circuits and have after-sales experience.

  4. need to have driving vehicle qualification.

This position is an urgent recruitment, the benefits are generous. If you are qualified, please do not hesitate to send your (
resume + expected salary+Position applied) to

looking forward to your joining

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