Administration & Membership Support Officer

7 days ago

Melbourne, Victoria, Australia Dixon Appointments Full time $104,000 - $130,878 per year

Our Client:

We are partnering with a member-focused organisation that values professionalism, collaboration, and people-first service. They are seeking an enthusiastic and organised Administration & Membership Support Officer to join the team full-time and play a key role in keeping day-to-day operations running smoothly.

The Role:

This hands-on role is pivotal in supporting both the executive and membership teams. You will manage administrative processes, assist with member services, and contribute to a professional, energetic, and collaborative environment.

Key Responsibilities:

  • Provide administrative support including data entry, filing, document preparation, and formatting.
  • Manage front desk enquiries and incoming calls with excellent customer service.
  • Prepare legal documents for hearings and tribunals.
  • Support training and induction programs, including materials and equipment.
  • Organise meetings and events, including room setup, catering, and RSVPs.
  • Respond to member queries, manage records, and assist with payments and refunds.
  • Assist with CRM and workflow platforms; contribute to system and process improvements.
  • Support ad hoc administrative tasks, travel bookings, and courier services as required.

About You:

  • Minimum 2 years experience in administration or membership support.
  • Technically savvy with the ability to quickly learn new systems.
  • Flexible, adaptable, high-energy, and proactive
  • Exceptional verbal and written communication
  • Strong organisational skills and a commitment to customer service excellence.
  • Professional, courteous, and a collaborative team player.

Why This Role:

You will join a supportive, high-performing team where your contribution makes a real difference. This is an excellent opportunity to thrive in a fast-paced, people-focused environment while developing your career in administration and member services.

Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your application, and please let us know if you require any adjustments when dealing with us.

By submitting your application and other personal information, you consent to this information being collected in line with our privacy policy. Follow the link to learn more - Protecting your privacy

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