IT Support Officer
2 hours ago
Sushi Sushi, Australia's largest sushi brand, is going through an exciting period of growth and we are looking for an IT Support Officer to join our Support office team during an exciting period of new growth and transformation.With this growth, comes opportunity to make a difference. We pride ourselves on being a market leader that is considered best practice in our service propositions.Are you looking to grow and develop your career? If you are customer focused, passionate about retail and providing the ultimate technical and non-technical IT support, this role is for youWho are we looking for? We are looking for someone who is highly motivated, has a strong work ethic with proven ability to work in a fast-paced environment. You will also be an analytical problem-solver with the ability to demonstrate teamwork, innovation, and excellence.We are a company who are proud of our values; Respect, Innovation, Collaboration and Execution (RICE) are highly valued assets not only in our team members but also in our departmental interactions and outputCore Responsibilities:Service & SupportAccountable for delivering and upholding SLA 95%+ (Customer Excellence)Service desk churn / ticket analytics / telephony analytics / investigating trendsPOS process improvements and challenging operational opportunitiesMaintaining customer (Store/Support Office/Area Managers) satisfactionRostered on a cycle for before / after hours on call – including weekendsOperations (Proactive)Managing IT planner tasks and aligningSupport business with store openings/closures and refurbishmentsLeading training workshops and deployment projectsIncident catalogue / capturing all incident numbers / email communicationsMaintaining up-to-date AD forests / naming conventions across entire I.T Eco SystemAssisting with firmware / software deploymentsAssist with deploying and managing security structure and postureStandardise I.T excellence across all Stores (Company and Franchise) (comms rack/cable management/uptime risk)Asset Management (Proactive)Assist in documentation and managing of assets, certifications renewal, security alerts and patch managementDocument all assets (end user devices - > services)Assist with life cycle report (aging inventory)Assist with risk report on hardware failureAssist build / proposal asset purchasing based on data and life cycle managementMaintain / own I.T desk areaBuild standard device/approve list for all desk setups in Support Office.Capture versions of all O.S / entire fleetRequirements:Understands business requirements and can translate into technical and non-technical solutionsStrong knowledge in diagnose and minimising business disruptions/outagesContribute to the team/business initiative, whilst not losing sight of BAU tasks and Planner tasksStaying accountable for deadlines and proactive operational tasksCan learn and adopt business / I.T frameworksSound knowledge of I.T Service Desk systems/processesSound Knowledge of Telephony solutions and business call flowsVery strong written, oral communicationTakes pride in delivering a Customer First Approach to all I.T support servicesCurrent Driver's License and police clearanceBenefits:Join a Support office with a great cultureBusiness casual environmentCompetitive salaryFree onsite parkingGenerous staff discountAlong with a cover letter, tell us something we don't know (or you just love) about IT or the future of computers and tech We look forward to reviewing your application.Please note at this time we cannot accept applicants who require business sponsorships.
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