Patient Bookings Officer

2 days ago

Mount Waverley, Victoria, Australia I-MED Radiology Network Full time $45,000 - $60,000 per year

About the Role

Be the first point of contact for patients and referrers in our Mount Waverley National Contact Centre. Manage high-volume inbound calls (up to 80/day), guide customers with care and accuracy, and collaborate closely with team leaders and healthcare staff. Hybrid/work-from-home options available after 3 months.

Benefits

  • Supported induction: 6 weeks training + ongoing support
  • Hybrid & remote options: Late shifts fully remote after 3 months
  • Free on-site parking and modern, spacious office with café
  • Flexible hybrid work model for daytime shifts after 3 months
  • Weekly leader check-ins and dedicated online support
  • Career development and clear progression pathways
  • Monthly team events, reward programs, and salary packaging

Duties

  • Handle Inbound/outbound calls promptly and professionally
  • Provide accurate information, schedule appointments and update records
  • Handle patient and referrer enquiries with empathy
  • Escalate complex issues to supervisors as needed
  • Maintain service quality and meet daily KPIs

Skills & Experience

  • Strong verbal communication and empathy
  • Ability to handle a fast-paced, high-volume environment
  • Detail-oriented with focus on quality and service KPIs
  • Comfortable using computers and CRM software
  • Enthusiastic learner; call centre experience not required

Culture

We offer a supportive team environment and ongoing training to help you grow. With regular catch-ups, fun team events, and a positive, inclusive atmosphere, you'll always feel connected and valued.

Recruitment Process

  • Complete an online Vervoe skills assessment simulating real tasks
  • Successful candidates invited to in-person interview
  • Interview date: Tuesday, 21st October 2025 at Mount Waverley office

Click APPLY or contact Kara Steele on for a confidential discussion.

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