Customer Service Officer

15 hours ago

Mount Waverley, Victoria, Australia Changhong Electric (Aust) PL Full time $45,000 - $60,000 per year

CHiQ is an emerging brand of Consumer Electronics and Appliances. The products are sold through leading retailers and commercial customers.

At CHiQ Australia, we care about our customers and pride ourselves on efficiency, collaboration, and initiative.

We are currently seeking a motivated and professional individual to join our expanding Customer Service Team and contribute to delivering an excellent customer experience.

Core responsibilities include but are not limited to;

  • Answering incoming and outbound calls to customers, service providers, and retailers
  • Logging in and allocating warranty repairs, spare parts, and sales orders
  • Following up on allocated warranty repairs and providing timely updates
  • Documenting and managing store credit follow-ups for the Customer Returns Department to help improve service quality

About you:

  • Confident and comfortable handling a high volume of phone calls every day in a fast-paced environment while accurately entering warranty information
  • Strong attention to detail and organisational skills
  • Positive personality, professional phone manner, and team spirit
  • Previous experience in customer service, call centre, or a phone-based role is preferred but not essential
  • Experience with troubleshooting or a background in AV/WG warranty repairs is desirable (training provided)
  • SAP experience preferred
  • Able to work independently and as part of a team
  • Excellent written and verbal communication skills

What We Offer?

  • An excellent entry-level opportunity with full training and ongoing support
  • A chance to develop strong customer service and call centre skills in a supportive environment
  • A fun, supportive, and fast-paced work environment that values teamwork
  • Attractive office location in Mount Waverley with free onsite parking

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