Customer Service Officer

24 hours ago

Mount Waverley, Victoria, Australia Changhong Electric (Aust) PL Full time $45,000 - $60,000 per year

CHiQ is an emerging brand of Consumer Electronics and Appliances. The products are sold through leading retailers and commercial customers.

At CHiQ Australia, we care about our customers and pride ourselves on efficiency, collaboration, and initiative.

We are currently seeking a motivated and professional individual to join our expanding Customer Service Team and contribute to delivering an excellent customer experience.

Core responsibilities include but are not limited to;

  • Answering incoming and outbound calls to customers, service providers, and retailers
  • Logging in and allocating warranty repairs, spare parts, and sales orders
  • Following up on allocated warranty repairs and providing timely updates
  • Documenting and managing store credit follow-ups for the Customer Returns Department to help improve service quality

About you:

  • Confident and comfortable handling a high volume of phone calls every day in a fast-paced environment while accurately entering warranty information
  • Strong attention to detail and organisational skills
  • Positive personality, professional phone manner, and team spirit
  • Previous experience in customer service, call centre, or a phone-based role is preferred but not essential
  • Experience with troubleshooting or a background in AV/WG warranty repairs is desirable (training provided)
  • SAP experience preferred
  • Able to work independently and as part of a team
  • Excellent written and verbal communication skills

What We Offer?

  • An excellent entry-level opportunity with full training and ongoing support
  • A chance to develop strong customer service and call centre skills in a supportive environment
  • A fun, supportive, and fast-paced work environment that values teamwork
  • Attractive office location in Mount Waverley with free onsite parking

  • Office Administrator

    2 weeks ago

    Mount Waverley, Victoria, Australia C & F PLAATERING SERVICE PTY LTD Full time US$50,000 - US$75,000 per year

    Responsibilities for AdministratorHandling incoming phone calls, directing them when necessary and taking messages within the established guidelinesAnswering general queries in person, by telephone, or emailWelcome visitors in a warm and friendly manner, and answer any questions visitors haveMaintain reception area and all common areas in a clean and tidy...

  • Recycling and Waste Centre Customer Service Officer

    2 weeks ago

    Glen Waverley, Victoria, Australia City of Monash Full time $60,000 - $90,000 per year

    Job no: 495497Categories: Call Centre and Customer Service, Government and DefenceCasual position available Hourly rate starting at $43.66 Superannuation Notting Hill location Applications close 15 June at 11:55pm. City of Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is...

  • Technical Service Engineer

    1 week ago

    Mount Waverley, Victoria, Australia Cytiva Full time $70,000 - $120,000 per year

    Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Cytiva, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.You'll thrive in a culture of belonging where you and your unique...

  • People Services Coordinator

    2 weeks ago

    Mount Waverley, Victoria, Australia Bapcor Limited Full time $60,000 - $80,000 per year

    About UsYou may not have heard of Bapcor, but you will know our brands. We're Asia Pacific's leading provider of vehicle parts, accessories, equipment, service and solutions and – through our businesses like Burson, Autobarn, Midas, Truckline and Baxters – are inside cars, on four-wheel drives and all over trucks.In joining our team, you'll be welcomed...

  • Technical Service Engineer

    1 week ago

    Mount Waverley, Victoria, Australia myGwork - LGBTQ+ Business Community Full time $70,000 - $120,000 per year

    This job is with Danaher, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Cytiva, one of Danaher's 15+...

  • Customer Solution Lead

    2 weeks ago

    Mount Waverley, Victoria, Australia Omron Asia Pacific Pte Ltd Full time $104,000 - $130,878 per year

    Work Location: MelbourneAbout OMRON and it's Oceania Operations:At OMRON, we lead the way in automation and robotics, empowering businesses worldwide through innovative solutions in robotics, IoT, machine vision, control, and safety systems. Backed by over 28,000 employees globally and recognized among the World's Top 100 Innovative Companies for the past...

  • Junior Estimator

    2 weeks ago

    Mount Waverley, Victoria, Australia C & F PLAATERING SERVICE PTY LTD Full time $25 - $74 per year

    We're currently seeking a Junior Estimator to join our team based in Mount Waverley, VIC. This role is essential to the successful operation of our plastering business, providing accurate cost estimates for construction projects while also supporting the team with general administrative duties.What You'll Be DoingPrepare accurate cost estimates for...

  • Accounts Receivable Collections Officer

    2 weeks ago

    Mount Waverley, Victoria, Australia I-MED Radiology Network Full time $60,000 - $80,000 per year

    About This RoleWe're seeking an experienced and motivated Accounts Receivable Collections Officer to join our team in Mount Waverley on a 12-month fixed term contract.In this fast-paced role, you will be a key member of the I-MED Accounts Receivable team, primarily responsible for managing a high volume of outbound collection calls and engaging directly with...

  • Customer Service Representative

    2 weeks ago

    Glen Waverley, Victoria, Australia beBeeCustomerService Part time $50,000 - $80,000

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail sales team, you will be responsible for delivering exceptional customer experiences and providing solutions that meet the needs of our customers.Key Responsibilities:Delivering...

  • Khmer Speaking Client Liaison Officer

    2 weeks ago

    Mount Waverley, Victoria, Australia Funeral Saver Full time $60,000 - $80,000 per year

    Beata Homecare provides home care services to support the independence of clients from various cultural backgrounds in Melbourne and the Bass Coast Region.We are looking for an individual to join the team as a Khmer-speaking Client Liaison Officer to play a key role in promoting our services and expanding our client base. In this role, you will develop and...