Operations Administrator

Join our Deposit and Payment Operations team where we support a variety of products across the Banking and Financial Services industry across Personal Banking, Wealth and Business Banking. We will enable you to develop your skills and grow your career, as well as providing a diverse and inclusive environment where you will be comfortable in bringing your whole self to work every day.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play

As an Operations Administrator, you will be responsible for delivering an exceptional experience to our clients and stakeholders by specialising in processing operational requests. You'll work towards deadlines to deliver solutions to all our customers and liaise with the wider team to resolve any discrepancies to ensure all regulatory compliance requirements are followed.

You will onboard new customers and prepare and review AML/CTF requirements, complete ongoing account and client updates, maintenance and adjustments. You will also facilitate the movement of funds including domestic and international payments, and other back-office banking tasks including facilitating mistaken payments, transacting traces, and payment recalls.

What you offer

• Passion for delivering an exceptional customer experience with a client-centric approach to work
• Solution focused mindset with the ability to innovate and think outside the box and a willingness to learn
• High attention to detail, strong data entry skills
• Ability to work in a team environment and build strong working relationships with your peers to contribute to team goals to ensure smooth completion of requests
• Strong numerical and time management skills are essential as you will be working to deadlines ensuring tasks are completed correctly and within agreed timeframes
• Prior experience in banking and financial services or within a contact centre environment is preferred.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

Benefits

Macquarie employees can access a wide range of benefits which, depending on eligibility criteria and location, include:

• Hybrid and flexible working arrangements
• Wellbeing and service bonus leave
• Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
• Paid volunteer leave and donation matching
• Range of benefits to support your physical, psychological and financial wellbeing

About the Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential – whether that's buying a home, growing a business, or investing to manage wealth.

Our commitment to Diversity, Equity and Inclusion

We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.

If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.