Operations Administrator

Operations Administrator | Wealth

Our high performing platform operations team are dedicated to delivering a leading digital and service experience to our clients. We serve as the first point of contact for all account maintenance requests and administration matters related to our Wrap platform.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play

In this role, you will play a key part in supporting our clients and advisers by efficiently managing the administration and processing of a variety of requests, from onboarding and account maintenance requests to asset transfers and payments. You will prioritise accuracy and timely completion of tasks, contributing to high service standards and a quality client experience. Working closely with our Client Experience and Client Care teams, you will help address outstanding matters and facilitate smooth interactions. You will also collaborate with stakeholders across our business to resolve issues and deliver positive client outcomes, while maintaining a strong focus on risk management to safeguard client information and uphold operational excellence.

What you offer

• Strong attention to detail and skills in time management, decision making and prioritisation, including the ability to multitask
• Exceptional communication skills, written and verbal
• Administration experience or experience working with a wealth platform desirable, however not essential
• Commitment to delivering an exceptional experience for our clients

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

• 1 wellbeing leave day per year
• Up to 5 additional service bonus leave days per year
• Up to 20 weeks paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks' paid leave for non-primary caregivers
• 2 days of paid volunteer leave and donation matching
• Up to 12 months' gender affirmation leave, including 6 weeks' paid leave
• Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
• Access to a wide range of salary packaging options
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About the Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential – whether that's buying a home, growing a business, or investing to manage wealth.

Our commitment to Diversity, Equity and Inclusion

We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.

If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.