Systems & Workflow Automation Specialist

3 days ago

North Strathfield, New South Wales, Australia St Trinity Property Group Full time $60,000 - $90,000 per year

About the Role:

The IT Support Specialist will ensure a seamless technology experience within our physical office environment. This role covers a broad spectrum of responsibilities, from managing hardware and maintaining the podcast room equipment to integrating software tools and assisting with day-to-day IT needs.

Key Responsibilities:

  • Hardware & Infrastructure Management

  • Set up, configure, and maintain desktops, laptops, network devices, and peripherals.

  • Oversee equipment procurement, allocation, and inventory management, ensuring accurate asset registers.

  • Coordinate with office space management for optimal workstation layouts and maintain podcast room audio/video equipment.

  • Systems & Software Support

  • Troubleshoot and resolve IT support tickets related to operating systems (Windows, macOS), office productivity applications, and security patches.

  • Assist with Google Workspace and Microsoft 365 administration, including email, file storage, and collaboration tools.

  • User Setup, Training & Onboarding

  • Conduct onboarding sessions for new staff, including account creation, device setup, and security briefings.

  • Provide ongoing user training on internal systems, telephony platforms, and productivity tools to enhance team efficiency.

  • Tool & Platform Integration

  • Integrate telephony systems (e.g., RingCentral, Aircall), scheduling solutions (Calendly, Acuity), and CRM platforms (e.g., Zoho).

  • Implement and manage AI-driven tools (e.g., Avoma, ) and integrate systems using platforms like , Zapier, and GoHighLevel.

  • Test, evaluate, and deploy new tools, ensuring seamless integration into existing workflows.

  • Collaboration & Administration

  • Work closely with the offshore IT team to ensure standardized processes and system alignment.

  • Collaborate with office administrators and facilities coordinators for resource planning and equipment procurement.

  • Document procedures and maintain knowledge bases for internal stakeholders.

  • Project Management & Process Optimization

  • Participate in agile sprints and project task management to deliver IT initiatives on time.

  • Identify areas for improvement in IT workflows and suggest enhancements to increase efficiency and reliability.
  • Leverage basic web development skills (HTML/CSS/JS) when needed for minor website or portal adjustments.

Requirements:

  • Associate's or Bachelor's degree in IT, Computer Science, or a related field.
  • 2+ years of relevant IT experience.
  • Familiarity with operating systems (Windows, macOS) and productivity suites (Google Workspace, Microsoft 365).
  • Experience with CRM platforms (e.g., Zoho) and telephony systems.
  • Familiarity with integration platforms , Zapier) and basic understanding of APIs.
  • Strong communication, problem-solving, and organizational skills.
  • Basic web development skills (HTML/CSS/JS) considered a plus.

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