Customer, Warranty

Join the Energy Revolution with E-Green Electrical

Join a dynamic, fast-growing leader in the energy efficiency field and help shape the future of sustainable living. Are you highly organised, customer-focused, and ready to make a real impact? Do you thrive in a fast-paced, high-energy environment where your contribution truly matters? This is your chance to shine

Overview

We are seeking a proactive, highly organised individual to join our team at E-Green Electrical. This dual-role combines Customer & Warranty Coordination with Office Management responsibilities. You will ensure smooth scheduling, effective communication, professional customer service, and a clean, well-organised office environment. This role reports directly to the Operations Manager.

Key Responsibilities
Customer & Warranty Coordination

• Schedule and coordinate tradesmen for installations, service calls, and warranty works.
• Manage the end-to-end warranty process: log claims, track progress, liaise with suppliers, and follow up until resolution.
• Serve as the primary contact for customers regarding bookings, rescheduling, and warranty updates.
• Support the Operations Manager with daily scheduling updates, workload forecasts, and escalation of issues.
• Maintain accurate records of jobs, bookings, and warranty claims in CRM systems , Zendesk, etc.).
• Proactively communicate with customers to confirm bookings and provide updates on warranty progress.
• Liaise with tradesmen to ensure they have correct job information, parts, and scheduling clarity.
• Provide weekly reports to the Operations Manager on job scheduling efficiency and warranty status.

Office Management

• Oversee general cleanliness, organisation, and presentation of the office.
• Ensure essential supplies (coffee, milk, paper towels, cleaning products) are consistently stocked.
• Manage kitchen duties, including putting away dishes and maintaining tidy common areas.
• Arrange washing and replenishing of hand towels and other shared items.
• Coordinate with cleaners, suppliers, or contractors for office maintenance as needed.
• Support the team by creating a positive, organised, and professional workspace environment.

Skills & Attributes

• Strong organisational and time-management skills.
• Excellent communication and customer service abilities.
• Minimum of 3+ years customer service experience required.
• Confidence in liaising with tradesmen, customers, and suppliers.
• Ability to multitask in a fast-paced environment.
• Proficiency with CRM/scheduling systems (experience with Google Calendar, , or similar is a plus).
• Training will be provided on specific CRM and scheduling systems to support candidates with transferable skills.
• Minimum of 1+ years experience with CRM/scheduling systems required.
• Intermediate level proficiency with CRM and scheduling systems is required to effectively manage customer coordination and warranty tracking.
• Detail-oriented with a proactive, problem-solving mindset.
• Pride in maintaining a professional and welcoming office environment.
• Australian work authorisation is required for this position.

Why Choose E-Green Electrical?

• Dynamic & Supportive Team – Join a passionate, driven team that values collaboration and getting things done efficiently.
• Customer Impact – Play a key role in ensuring customers receive smooth, professional service and timely warranty support.
• Career Growth – Opportunities to take on more responsibility and advance within operations or customer success.
• Rewarding Work Environment – Enjoy a well-organised, professional, and positive office culture.
• Professional Development – Access to training and tools to grow your skills in customer service, scheduling, and office management.
• Make a Difference – Help clients save money and reduce their carbon footprint while keeping our office and operations running smoothly.

Office-based role, Monday to Friday, 8:30 AM – 5:00 PM.

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