Customer Service

1 day ago

Byron Bay New South Wales, Australia Lox and Chain Full time $60,000 - $80,000 per year
Customer Service — Byron Bay

We're looking for someone to join our Byron Bay team and take care of the people who make Lox and Chain what it is — our customers.

You'll be the one behind every thoughtful reply, helping with orders, returns, and general inquiries. The kind of person who notices details, writes with warmth, and handles problems before they become one.

What you'll do

  • Respond to customer emails with care and accuracy
  • Manage returns, exchanges, and warranty requests
  • Track and resolve order or delivery issues
  • Communicate with our operations team to make sure everything runs smoothly
  • Spot patterns and suggest ways we can improve the experience

You'll thrive if you

  • Write clearly and empathetically
  • Are organised and steady under pressure
  • Take initiative instead of waiting for direction
  • Care about quality and presentation
  • Love working in a small, growing team
  • Have previous customer service experience (preferred)

Based in Byron Bay. Full-time preferred.

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