Customer Service Representative

4 days ago

Cromer New South Wales, Australia Roband Australia Pty Ltd Full time

Customer Service opportunities …for an AUSSIE MADE brand that you can RECOMMEND WITH CONFIDENCE

Roband Australia is a leading Australian Manufacturer of Commercial Food Service Equipment located in Sydney's Northern Beaches. The Roband name is synonymous with quality, reliability and great service.

The chances are that if your local cafe or takeaway serves toasted paninis, gourmet pies or even hot 's likely to be  Roband equipment behind the counter.

We have an opportunity in our customer service technical support team.

About you

You put yourself in customers' shoes…and treat others just as you would expect to be treated…

You'll bring a level of confidence, a positive "can do" attitude.

We are looking for is someone who:

  • Loves providing the highest level of Customer Service & helping others
  • Is a clear communicator with attention to detail and a good phone manner
  • Enjoys working in a busy team
  • Someone who also loves helping customers trouble shoot their problems

About the role

For the customer service - technical role:

  • Strong communication and customer service focus
  • Proven experience in technical support, particularly with electrical hardware will be highly regarded
  • Inbound advice for Spare Parts generating quotations and sales order processing
  • Technical & problem-solving skills to support our distributor network, authorised service repairers, end-users and the Roband internal team
  • Coordination of warranty service requests
  • Ability to multitask and manage time effectively

Previous Customer Service experience in similar technical positions would hit the mark combined with a high proficiency in data accuracy.

Benefits

On offer is a competitive salary plus monthly bonus scheme, initial on boarding and on-going training with free on-site parking.

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