Administration Officer

About LifeFlight

LifeFlight Australia is a leading aeromedical organisation dedicated to saving lives through rapid response medical services. Operating a fleet of helicopters and fixed-wing aircraft, LifeFlight delivers critical care and emergency retrievals across Queensland and beyond. In addition to its lifesaving missions, LifeFlight runs a world-class training academy, equipping aviation and medical professionals with the skills needed for high-pressure environments. Our mission is to provide the highest standard of care and make a real difference in the communities we serve.

About the Role

LifeFlight's Townsville Base is looking for a part-time Administration Officer to provide essential administrative support to our medical and operational teams.

This part-time role is 30 hours per week, Monday to Friday 9:00am – 3:00pm, offering flexibility and a great work-life balance.

You will assist the team with a warm welcome, assist with training programs, compliance, and day-to-day administration. Your work ensures our team can focus on what matters most: providing life-saving care across Queensland.

Key responsibilities include:

• Receptionist duties, answering calls, and welcoming staff and visitors professionally
• Diary management and coordination of weekly MS Teams meetings
• Minute-taking, data entry, filing, and general administrative tasks
• Assisting with training and compliance documentation
• Monitoring and maintaining first aid kits, stationery, amenities, keys, and car registrars
• Supporting the Townsville Clinical Leadership Team with administrative tasks as required

About You

You thrive in an organised, supportive role and enjoy helping a busy team succeed. You will have:

• A welcoming, professional manner and excellent telephone etiquette
• Strong attention to detail and organisational skills
• Intermediate skills in Microsoft Office Suite including MS Teams
• Strong computer skills
• Excellent multi-tasking and time management, able to manage interruptions and competing priorities with a positive approach
• Strong interpersonal skills and the ability to build professional relationships across the organisation
• A quick learning mindset with the ability to understand new processes accurately
• High-level written and verbal communication skills
• The ability to work independently, show initiative, and proactively support the team
• A commitment to safety, including being comfortable serving as a Fire Warden for the Townsville Jet Base

Why LifeFlight?

Meaningful Impact: Working with LifeFlight Australia provides an opportunity to make a meaningful impact on people's lives. The organisation is dedicated to saving lives, delivering critical care services, and responding to emergencies. Employees can take pride in contributing to a mission-driven organisation focused on making a positive difference in the community.

Collaboration & Support: At LifeFlight, we are committed to fostering a culture of camaraderie and teamwork. Our aeromedical operations thrive on the close collaboration between medical professionals, pilots, and support staff, all working together in high-pressure environments. We value a supportive and inclusive workplace where individuals can rely on one another, creating a strong sense of purpose and unity. By harnessing the power of teamwork and pooling our strengths, we believe we can overcome any challenge, achieve our goals, and find fulfillment in the critical work we do.

Salary Packaging Options: As an employee of LifeFlight, you have the opportunity to benefit from salary packaging, allowing you to allocate up to $15,900 per Fringe Benefit Tax (FBT) year towards general living expenses. This includes covering various everyday costs like groceries, petrol, mortgage, rent, and school fees, providing you with added financial flexibility and support.

At LifeFlight, we're committed to serving all communities across Queensland and beyond. We encourage Aboriginal and Torres Strait Islander peoples, as well as people from culturally and linguistically diverse backgrounds, to apply. We value the unique perspectives and experiences that diversity brings to our team and the communities we support.

This is an excellent opportunity to work in a growing organisation that is dedicated to saving lives and serving the community. If you believe you have the necessary skills and experiences, we would love to hear from you today.

Note: the successful applicant will be required to undergo background checks including a national police check as a condition of employment.  This position is only open to Australian Citizens, Permanent Residents, or those with unrestricted work rights in Australia. Applicants who do not meet these criteria will not be considered.

Applications will be reviewed as submitted and we will be conducting interviews throughout the process.

Applications close on Friday, 24 October 2025