Branch Concierge Toowoomba

2 days ago

Toowoomba, Queensland, Australia Commonwealth Bank - Retail Banking Services Full time $45,000 - $60,000 per year

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster :

  • Monday: 9:00 AM - 4:15 PM
  • Tuesday: 9:30 AM - 4:15 PM
  • Wednesday: 9:30 AM - 4:15 PM
  • Thursday: 9:00 AM - 4:15 PM
  • Friday: 9:30 AM - 4:15 PM

Total: 31hours per week

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people's lives - whether it's opening your first account, saving for a wedding, buying your first home, or planning for your retirement. Working with us in RBS means you'll positively impact our customers' lives and ensure that when they need us, we're there for them.

See yourself in our team

As Concierge for the Toowoomba Branch of CommBank, you'll be the face of Commbank & the first person customers speak with to assist them. To do this you'll:

  • Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
  • Build personal connection with customers through meaningful conversations to enhance their experience
  • Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
  • Be aware of movements within the branch, ensuring it's running effectively & efficiently and that customers are satisfied with their experience

We're interested in people who have:

  • A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
  • Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour
  • The ability to manage customer expectations with a professional presence
  • A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you'll help customers make informed financial decisions to achieve their goals. If this role matches your experience and career goals, apply today

'Aboriginal &/or Torres Strait Islander people encouraged to apply'

Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. We are working hard to build a team of people who represent the rich diversity of our customers and communities. If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to apply. You may just be the perfect candidate for this opportunity or another within CommBank.

At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, making a positive impact for customers, communities and each other is part of our every day.

We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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