Medical Practice Receptionist

5 days ago

Melbourne, Victoria, Australia Bluff Road Medical Full time $45,000 - $65,000 per year

We are looking for a Medical Receptionist for our GP business

Part-time (4 days) with potential to move to Full-time if you would like

  • Weekdays, with occasional Saturday half day
  • Negotiable Hours
  • Ongoing career support and mentoring

About Us

We are a GP-owned and operated purpose-built medical centre located in Burwood. Our highly respected team of doctors offer a wide range of high-quality medical services conveniently under one roof: including skin cancer screening, travel medicine, and much more. Our mission is to provide patients with a comfortable environment to communicate their concerns, to promote preventative medicine and to support chronic disease management.

Our practitioners bring a wealth of expertise to ensure we are perfectly placed to support our valued clients to overcome any personal, relationship or mental health issues.

You can learn more about us by visiting our website

A Career With Us

We value our people, recognising well-being as a priority. We are an inclusive and caring group who pride ourselves on our expertise in supporting the wellbeing and mental health of individuals in our community.

What we offer:

  • A commitment to employee health and well-being, and team building activities.
  • Flexible work environment with a friendly, compassionate team with a passion for customer care.

You will be part of our team taking care of our patients concerns with efficiency and a smile, ensuring our patients feel welcome and listened to regardless of the complexity of the requests. Also having customer service as a top priority whilst work efficiently both over the phone and face to face. Additionally, general administration duties including data entry, diary management, file and document management, and refer patient requests inside appropriate systems.

About You

Ideally, you will:

  • Have minimum 1-2 years of experience working in a customer service position (existing medical reception experience highly advantageous)
  • Bi Lingual (Desirable - please include which languages you speak in your application)
  • Be Tech Savvy
  • Experience managing a high volume of patient calls with an excellent phone manner
  • Be a strong communicator who can positively engage with people
  • Be resilient and able to deal with distressed patients on occasion
  • Be able to multi-task and prioritise to manage daily tasks
  • Have high attention to detail and the ability to produce accurate work
  • Be comfortable working in a dynamic environment
  • Work well in a small team environment
  • Demonstrate sound administrative skills and confidence using Microsoft Outlook and practice management software (we will use Best Practice).
  • Basic knowledge of medical terminology (or willingness to learn)

We promote a positive and supportive workplace culture, and help coordinate impactful work.

Are you interested in joining us and are ready to make a significant contribution to our growing team?

Then apply now with a CV and Cover Letter (detailing whether you are looking for part time or full time work) to our Business Manager - Amanda Mantel )

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