IT Support Officer

1 day ago

Perth, Western Australia Linkforce Engineering Full time

Linkforce is a leading integrated maintenance, engineering, and project services delivery business. Founded in 2007, Linkforce started with a small crew of shutdown specialists and a single utility operating in the Pilbara. Our group has now grown to an operational workforce of over 3,000 personnel with an extensive fleet of modern vehicles and equipment that operate nationwide.

THE ROLE

Due to continued growth, we are currently seeking an IT Support Officer to join our IT team. Based at our new CBD head office, this position is offered on a full time permanent basis.

You will be reporting to the Service Desk Team Lead as part of a high-performing team that is supportive, agile and has established processes and deadlines whilst providing IT support to office and site-based users across the organisation.

Duties include:

  • Troubleshooting and resolving technical issues in a timely and efficient manner
  • Assisting users in understanding and effectively utilising ICT tools and systems to support operational productivity
  • Developing and maintaining user-facing documentation including guides, FAQs, and troubleshooting procedures
  • Ensuring high levels of user satisfaction through prompt and effective resolution of IT support tickets
  • Managing user onboarding and offboarding processes, including account setup and hardware provisioning
  • Setting up and configuring new hardware such as desktops, laptops, and peripheral devices for office and site environments
  • Maintaining accurate records of company-owned IT assets in the asset register
  • Supporting the delivery of small-scale IT projects, including system upgrades and rollouts

ABOUT YOU

  • A genuine interest in Information Technology and supporting operational teams
  • A proactive, "can do" attitude with strong problem-solving skills
  • Excellent attention to detail and time management
  • Committed to safety, teamwork, and continuous improvement
  • Confidence working with Windows and Microsoft 365 tools
  • Hold a current Driver's License
  • Experience in a service desk environment
  • Certificate III or equivalent in Information Technology is desirable
  • Active Directory, MDM, ITSM toolsets, iOS, Android is an advantage

IN RETURN

You will be joining an existing team who will provide you with the onboarding and support to create a successful Linkforce career. You will also benefit from:

  • Competitive remuneration with a fortnightly pay cycle
  • Career development. We are passionate about giving you opportunities to grow personally and professionally
  • CBD corporate office location, walking distance from Perth public transport links
  • Modern offices with kitchen and end of trip facilities including secure bike racks and showers
  • Free on-site gym membership including pool, sauna, and steam room
  • Employee Benefits Program, enjoy discounts for travel, accommodation, retail, entertainment, health and wellbeing
  • Strong organisational culture with team events and company social club
  • A set of core values; People, Unity, Agility, Determination & Delivery, that define who we are and how we operate, and are a key attribute to our continual growth

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