Desktop Support Specialist

18 hours ago

Perth, Western Australia EIL Global IT Solutions and Services Full time $40,000 - $120,000 per year

Company Overview

EIL Global IT Solutions and Services Pvt Ltd is a prominent IT service provider based in Adelaide, Australia. We focus on enabling the digital transformation of enterprises with professional and managed services in IT infrastructure, artificial intelligence, and blockchain solutions. Operating across Asia Pacific and EMEA, we have a diverse client base supported by our expertise in desktops, servers, networks, and data centre technologies.

Job Overview

We are seeking a dedicated Desktop Support Specialist for a mid-level position in Perth and other locations. This part-time, contract role requires a minimum of 4 years of experience in desktop support. As a Desktop Support Specialist, you will play a crucial role in maintaining desktop performance and supporting the IT needs of our clients.

Qualifications and Skills

  • Experience with Windows OS troubleshooting to resolve user issues effectively and ensure seamless operation.
  • Proficiency in Active Directory management to maintain and administer network resources efficiently.
  • Demonstrated ability to provide Microsoft Office 365 support, including installation and user guidance.
  • Comfortable using remote desktop tools such as TeamViewer to offer virtual support and solutions to clients.
  • Strong skills in network configuration to manage and troubleshoot connectivity issues within corporate environments.
  • Experience in imaging and reimaging desktops and laptops to ensure reliable system restoration and deployment.
  • Expertise in Outlook configuration, including setting up email accounts and resolving related technical issues.
  • Mandatory skill in desktop support, emphasizing the ability to deliver comprehensive solutions and client satisfaction. (Mandatory skill)

Roles and Responsibilities

  • Provide first-level desktop support and issue resolution for end-users, either on-site or remotely, as required.
  • Maintain hardware and software components, ensuring systems are up-to-date and function optimally.
  • Assist with the setup and deployment of new IT equipment for clients, including installation and configuration.
  • Support network connectivity for end-users by diagnosing and resolving technical problems related to routers and switches.
  • Ensure security compliance by applying regular patches and updates to systems under support.
  • Collaborate with other IT personnel to enhance system performance and provide reports on recurring technical issues.
  • Manage user accounts through Active Directory by setting permissions, resetting passwords, and ensuring proper access control.
  • Document technical incidents and solutions in detail for future reference and quality assurance practices.

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