Office Manager

Great People Work Here.

Twinings & Co has a proud history spanning over 300 years and operates on a global scale. With strong brand positioning we are viewed as a market leader in our field. The Australian operations continue to enjoy a positive growth trajectory. We are a high performing business that is focused on employing the best talent in the market to deliver on the business' clear vision for success.

We're looking for a proactive and people-focused Employee Experience Coordinator to be the heartbeat of our Twinings & Co head office. This role is a unique blend of facilities coordination, employee support, and front-of-house presence, all aimed at creating a seamless and welcoming experience for our team and visitors. You'll be a friendly face and behind-the-scenes organiser who keeps everything running smoothly. If you love variety, thrive on helping others, and enjoy creating a positive workplace, this role is for you

Event Management

• Plan and coordinate internal events including Connection Day, Monthly Town Halls, End-of-Year Celebrations and visits from international guests.
• Organise catering and venue bookings for all workshops and team events.

Office Management

• Manage main gate phone line, granting access through boom gate and pedestrian gate to visitors, deliveries and contractors.
• Oversee & maintain cleanliness of kitchen areas and communal spaces (e.g., dishwashers, coffee machines, etc.).
• Attend to office service & maintenance requests, coordinating with contractors and onsite maintenance team. (e.g., quarterly pest control, test & tag compliance, etc.)
• Work closely with HSE Business Partner to ensure workplace safety compliance.
• Liaise with cleaners to ensure staff requests are actioned.
• Order and manage supplies, including fruit, milk, snacks, cleaning products and office stationary.
• Maintain stock levels in communal areas (e.g., tea bar, RTD fridge, etc.)

Freight and Couriers

• Responsible for all inbound and outbound deliveries and courier requests (local & international).

Travel

• Create purchase orders and manage invoicing for travel, catering and venue bookings.
• Support the team in booking domestic and international travel for team members

• Previous experience in office coordination, facilities and event planning roles.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal skills.
• Comfortable using tools like Outlook and Microsoft teams.
• A proactive mindset with a passion for creating great employee experiences.

This is a rare opportunity to work with a top ten global FMCG business, experiencing consistent market share growth with big plans for the next few years.

Please refer to our website for further information on our business.

• Additional 1% Superannuation
• Up to 5% bonus
• Birthday Day Leave
• Discounted Twinings Co products
• Access to LinkedIn Learning
• Access to ABF Networking, connect, collaborate, and grow across the ABF Group.

Twinings has become one of the world's most renowned tea companies over its 300-year history because we never stop learning, never stop experimenting and never stop inventing. We take pride in our tea from bud to cup and have been working with some of our tea estates around the world since the early 18th Century.

More than 300 years later, the love of tea is still here - and so are we We still sell tea from Thomas's shop, and we still work hard to bring the most innovative new blends to tea lovers around the world. Now, we have over 500 varieties and our teas are cherished all over the world. Our expert master blenders taste more than 3,000 cups of tea every week. So you can be sure the next cup you taste will be every bit as good as the one yesterday or the day before.

Our approach to Diversity, Equity & Inclusion

At TwiningsOvo, we believe in the power of diversity to drive innovation and meaningful work. We are committed to building a workplace where people from all backgrounds, identities, and experiences feel safe, valued, have a sense of belonging and are empowered to thrive. Inclusion is more than a goal, it's how we work together every day. As an equal opportunity employer, we prohibit any unlawful discrimination against an applicant on the basis of their ethnicity, colour, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, neurodiversity, age, socioeconomic background or any other status protected by law and are committed to promoting diversity across our workplace.

Applicants may be entitled to reasonable adjustments under the terms of the Equality Act. A reasonable adjustment is a change in the way things are typically done which will ensure an equal employment opportunity.

Please inform our Talent Acquisition or HR Shared Services team if you need any assistance completing your application or to otherwise participate in the application process.