Retail Sales Manager

ABOUT US:

We are The Memo, a growing omnichannel retail business with an entrepreneurial spirit and a supportive team culture. Our retail operations are the heart of our customer experience, ensuring every interaction is warm, seamless, and memorable. We are looking for an experienced Retail Sales Manager to lead our retail team, drive performance, and contribute to our continued growth and success.

ABOUT THIS ROLE:

As Retail Sales Manager, you will oversee retail sales performance across all store locations. You will be responsible for driving revenue, profitability, and KPIs, while building a customer-first culture. This role requires a strong commercial mindset, a passion for people, and the ability to implement strategies that inspire and motivate teams to deliver outstanding results.

• Develop and execute sales strategies to drive revenue, profitability, and KPIs.
• Monitor sales trends, customer feedback, and market conditions to optimise retail strategies.
• Collaborate with marketing and merchandising teams to align product knowledge and promotions with sales initiatives.
• Analyse sales data with internal stakeholders to provide insights that improve performance across store locations.
• Lead, mentor, and motivate store teams to foster a high-performance culture.
• Work closely with store managers to ensure continuous coaching and support for their teams.
• Identify recruitment gaps and support the recruitment process alongside People & Culture.
• Partner with eCommerce and digital teams to ensure seamless omnichannel customer experiences.
• Support in-store events, activations, and community-building initiatives in partnership with marketing.
• Optimise staffing and rosters to maximise sales and efficiency while managing wage costs.
• Responsible for ongoing management and development of store managers
• Ensure all retail stores comply with OH&S regulations in collaboration with People & Culture.
• Ensure all team members adhere to brand standards, policies, and operational procedures.

ABOUT YOU:

You are an experienced sales leader who thrives in a fast-paced retail environment. You combine commercial acumen with a people-first approach, and can balance strategic planning with hands-on leadership.

• Proven experience in sales leadership, preferably in retail or an omnichannel environment
• Strong leadership skills with the ability to motivate and inspire teams
• Track record of achieving sales targets and driving commercial growth
• Excellent communication, interpersonal, and relationship-building skills
• Ability to analyse sales data and translate insights into actionable strategies
• Strong organisational skills and attention to detail
• Customer-focused mindset with a passion for delivering exceptional experiences
• Comfortable using data and technology to support decision-making

WHAT THE MEMO OFFERS:

At The Memo, you'll join a purpose-driven brand where your ideas are valued, your work makes an impact, and every day feels different (in the best way). You'll enjoy the freedom to own your role, with the backing of a supportive, "anything is possible" team culture that thrives on creativity and collaboration.

We also offer:

• Flexibility with a hybrid working environment (Monday – Wednesday in the office, Thursday – Friday from home)
• A pet-friendly office – bring your dog to work
• Cost-price staff discounts so you can enjoy our products as much as our customers do
• Six weeks paid maternity leave to support you during life's biggest milestones
• A vibrant, growing business where positivity and connection are at the heart of everything we do.

HOW TO APPLY

If this sounds like you, we'd love to hear from you. Please send us your CV and why you're interested in working with us.