AO3 Account Recovery Officer

2 days ago

Southport Queensland, Australia dc4ff3aa-9e44-4453-ab63-2f0674a61b5e Full time $104,784 per year

Randstad is currently recruiting for multiple AO3 Service Officers for a role with Queensland State Government based in Southport. In this role, you will negotiate appropriate actions to recover outstanding and finalising debts. We're looking for individuals who thrive in fast-paced environments and have a proven ability to deliver exceptional customer service, particularly when managing customer accounts.

This is a time-sensitive role, applications will close by end of the day on Wednesday November 26. We are interviewing for this role ASAP to confirm a January 2026 start date. This is initially a 6 month assignment until June 2026, with the potential to extend. This is a standard full time working week on a rotating roster between the hours of 8am - 5pm, paying $50.37 per hour plus super.

Click APPLY NOW to ensure you don't miss out

Key Responsibilities:

  • Providing a high-quality customer experience, you'll approach situations with empathy and resilience.
  • Effectively manage a high volume of inbound and outbound customer calls and interactions regarding complex account and payment matters.
  • Apply legislative knowledge to make informed decisions.
  • Educate customers of policies and repayment procedures.
  • Handle questions and complaints, escalating when needed, and keep accurate records.

Skills/experience required:

  • Experience gained within Banking, Insurance, Financial Services, or Sales environments will be highly regarded, specifically in roles focused on Complex Account Management, Conflict Resolution, or Debt Recovery.
  • Exceptional communication and negotiation skills, with experience managing complex or sensitive situations.
  • Demonstrated high-level proficiency in various computer systems and CRM platforms, with an ability to quickly adapt to new technology.
  • Strong interpersonal abilities, with a background in working collaboratively within a team.
  • Experience in interpreting and applying relevant legislation and procedures to ensure compliance.
  • Ability to build relationships and effectively engage with a diverse range of customers.
  • Proven ability to meet individual and team KPIs in a target-driven professional environment.
  • A highly motivated individual, focused on achieving personal goals and actively supporting team success.
  • Able to work on rotating shifts Monday-Friday 8am-5pm.
  • Must be able to pass a criminal history check to be successful for the role.

What's in it for you?

  • Be part of a supportive team that values your well-being and professional growth.
  • An exciting opportunity to work within QLD State Government.
  • Competitive hourly rate.
  • Comprehensive training programs to build your skills and advance your career.

Undertaking a temporary contract through Randstad will give you exclusive access to our candidate benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy to use timesheet portal upon commencement of your assignment.

Don't miss out on this opportunity and APPLY NOW, or for a confidential conversation, please contact Aoife Bradley

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

  • AO3 Customer Service Officer

    1 week ago

    Southport, Queensland, Australia Chandler Macleod Full time $49,920 per year

    AO3 Customer Service Officer – Education SectorLocation: Gold Coast (Southport)Level: AO3Work Unit: Customer ServiceContract: 17 November 2025 – 13 February 2026Salary: $48 / hour + super We are seeking AO3 Customer Service Officers on behalf of our client, based on the Gold Coast, to support the Education sector. These roles are call centre–based,...

  • AO3 Customer Service Officer

    3 days ago

    Sunshine Coast, Queensland, Australia Public Sector People Full time $60,000 - $80,000 per year

    About the Role: Public Sector People are currently recruiting for an Administration Officer (AO3) position within a State Government Department. As part of the Service Delivery team in Housing and Homelessness Services, you'll play a vital role in providing housing assistance and homelessness support services to Queenslanders most in need. This will be a...

  • Recoveries Officer

    3 days ago

    Brisbane, Queensland , Australia Risk & Security Management Full time $60,000 - $90,000 per year

    Join One of Australia's Leading Mercantile AgenciesAt Risk & Security Management (RS), we deliver trusted field services to major banks, credit providers, insurers, government, global corporations, and law firms. Our team thrives on "The RS Way" values to ensure we are building a great place to work and delivery exceptional outcomes to our clients.Why...

  • Accounts Officer

    2 weeks ago

    Southport, Australia St Hilda's School Full time

    St Hilda’s School is owned by the Diocese of Brisbane and the School Council is appointed by the Archbishop in Council. The major functions of the School Council are the appointment of the School Principal, the fixing of the annual budget and the fixing of school policy. The Principal, in the role of Chief Executive Officer is responsible for the...

  • Community Recovery

    2 days ago

    Warwick, Queensland, Australia Southern Downs Regional Council Full time $80,000 - $120,000 per year

    Your OpportunityAs part of our commitment to fostering community resilience we are excited to offer an exceptional opportunity for a Community Recovery & Resilience Officer for a State funded position within the dynamic Southern Downs Regional Council. This role is based in either Warwick or Stanthorpe Qld, operating within the esteemed Department of...

  • Resource Recovery Manager

    4 days ago

    Ironbark, Queensland, Australia REMONDIS Australia Full time

    Join REMONDIS as our Resource Recovery Manager and take lead of Queensland's post-collection waste operations — including our flagship Swanbank Resource Recovery and Waste Management Facility, and key Rocklea and Northgate Transfer Stations.In this pivotal role, you'll drive operational excellence, safety, and sustainability across our network. You'll lead...

  • Accounts & Administration Assistant

    3 days ago

    Southport, Queensland, Australia OMB Solicitors Full time $45,000 - $60,000 per year

    About the role OMB Solicitors' is seeking an Accounts & Administration Assistant to join our dynamic team in our Southport. This is a full-time position that requires someone who is organised, trustworthy, and comfortable working in a confidential, fast-paced environment.What you'll be doingAssist accounts payable and receivable, including invoicing,...

  • Wildlife Monitoring Officer

    3 days ago

    Miami, Queensland, Australia National Malleefowl Recovery Group Inc Full time

    Company DescriptionThe National Malleefowl Recovery Group Inc. (NMRG) is a not-for-profit organisation dedicated to the conservation and recovery of the Malleefowl and its habitat across Australia. We work in collaboration with government agencies, landholders, community groups, and researchers to protect this unique species through monitoring, advocacy, and...

  • Accounts Payable

    2 weeks ago

    Southport, Queensland, Australia Imagine Education Group Full time $60,000 - $80,000 per year

    Are you ready to drive into a world of accounts excitement Imagine Education Group is on the hunt for a superstar Accounts Payable to join our vibrant growing team on a permanent fulltime basisIf you are eager to make your mark in a dynamic educational environment, this is the opportunity you have been waiting for About us:Imagine Education Group prides...

  • Support Officer

    2 days ago

    Far Far Away, Queensland, Australia 21a907ca-01b2-430c-b60a-f2835d81236b Full time $45,000 - $65,000 per year

    Queensland Fire DepartmentStatusTemporary Flexible Full-timeTenure Period6 monthsPossibility Of ExtensionYesClassificationAO3Salary$2, $3,241.60 per fortnightDivisionQueensland Fire & RescueRegion/DirectorateNORTHERN REGWork UnitSouthern CommandLocation:Innisfail Fire StationClosing DateMidnight 28 November 2025CurrentQueensland Fire Departmentemployees and...