Support Officer

Queensland Fire Department
Status
Temporary Flexible Full-time

Tenure Period
6 months

Possibility Of Extension
Yes

Classification
AO3

Salary
$2, $3,241.60 per fortnight

Division
Queensland Fire & Rescue

Region/Directorate
NORTHERN REG

Work Unit
Southern Command

Location:
Innisfail Fire Station

Closing Date
Midnight 28 November 2025

Current
Queensland Fire Department
employees and volunteers must apply via their internal careers site
About Us
The Queensland Fire Department (QFD) provides prevention, preparedness and emergency response services to protect Queensland communities.

Within Queensland Fire and Rescue (QFR), our regional operations teams play a critical role in delivering these services - coordinating frontline capability, supporting incident response, and ensuring local needs are met through place-based service delivery.

We're seeking a proactive and organised
Support Officer (AO3)
to join the Fire and Rescue Operations Support team in Innisfail for a Temporary Full-Time role (6 months).

The QFD is an organisation that is committed to reframing the department's relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through activities identified in the QFD Reframing the Relationship Plan, contributing to Closing the Gap outcomes and building our cultural capability.

*Your opportunity*
In this key administrative role, you'll help keep our operations running smoothly - supporting the systems, people, and logistics that allow our crews to focus on what they do best: protecting the community.

You Will

• Deliver day-to-day administrative services including correspondence, recordkeeping, diary coordination, and reporting.
• Support finance and human resource functions, ensuring compliance with QFD policies and procedures.
• Assist with database maintenance, records management, and the coordination of training, events, and official functions.
• Contribute to emergency operations and may support activation of the Regional Operations Centre when required.
• Build strong working relationships with operational staff, volunteers, and external stakeholders to ensure effective service delivery.

*What you'll bring*

• Proven experience providing administrative or operational support in a busy, multi-stakeholder environment.
• Strong organisation and prioritisation skills, with the ability to manage competing tasks under pressure.
• Confidence using Microsoft Office and administrative systems, including HR, finance and record management platforms.
• Excellent written and verbal communication skills, with an ability to liaise effectively across teams.
• A proactive, team-focused approach, with initiative and attention to detail.
• C Class driver's licence and knowledge of government purchasing or finance systems (highly regarded).

Special Requirements

• The incumbent will be required to support the activation of the Regional Operation Centre (ROC) or State Operations Centre (SOC) when required; this may include being deployed to assist with functions of part of a Response Team as directed by the Assistant Commissioner and may require work outside of normal hours (e.g. night shift), including weekends and/or working extended hours.

*What's on offer*

• Meaningful work: Support Queensland's emergency services and make a real difference to community safety.
• Diverse tasks: No two days are the same — from administration to operations support and emergency coordination.
• Career development: Gain valuable public sector experience and opportunities for future progression.
• Team environment: Join a supportive, community-minded team that values respect, collaboration and service.
• Regional impact: Play an essential part in ensuring the success of frontline operations in Far North Queensland.

*Capabilities
Role*
To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:

Leadership Competency
Stream – Individual Contributor
(leading self)

Vision

• Stimulates ideas and innovation
• Makes insightful decisions

Results

• Builds enduring relationships
• Drives accountability and outcomes

Accountability

• Fosters healthy and inclusive workplaces
• Demonstrates sound governance

To find out more about the behaviours and competencies required for this role, visit Leadership competencies for Queensland | For government | Queensland Government

Want more information?
Please contact Steve Wilson , Area Commander, Cairns South Zone on phone or email .

You can also visit our website to find out more information about joining our team.

How To Apply
Please refer to the QFD Expression of Interest Application Guide for information on how to apply for this role and contact us to discuss any reasonable adjustments if required.

To apply for this role, please provide your resume or CV and a one A4 page summary telling us what you will bring to this role in the context of 'Your Key Accountabilities' contained within the role description.