Restaurant Venue Manager

Restaurant Venue Manager - Holiday Inn Dandenong

What is the job?

A dynamic leadership role responsible for transforming our restaurant into a sought-after dining destination while maintaining IHG's exceptional standards. This role requires an innovative leader who can create and execute compelling dining concepts, build a strong culinary reputation, and deliver memorable guest experiences that set us apart in the local dining scene.

Development and Innovation 

• Drive the restaurant's positioning as a standalone dining destination
• Collaborate with Chef to develop unique menu concepts that reflect current dining trends
• Create signature experiences that differentiate the venue from local competition
• Implement innovative service touches that enhance the dining experience
• Design and execute compelling seasonal promotions and special events

Brand and Reputation 

• Position the restaurant as a leader in the local dining scene
• Build and maintain relationships with local suppliers, businesses and influencers
• Develop marketing initiatives that attract both hotel guests and local diners
• Create engaging social media content to showcase venue offerings
• Establish the restaurant's unique identity while maintaining IHG brand standards

Experience Creation

• Design and implement distinctive service protocols
• Craft memorable moments throughout the guest journey
• Develop wine and beverage programs that complement the food offering
• Create immersive dining experiences through ambiance, service, and presentation
• Ensure consistency in service delivery and product quality

Commercial Success

• Drive revenue through innovative marketing and promotional activities
• Identify and capitalise on market opportunities
• Build strong relationships with local suppliers to source unique ingredients
• Optimise pricing strategies to maximise revenue while maintaining value perception
• Develop additional revenue streams through special events and partnerships

What we need from you

This role requires someone who understands that success in hospitality is about creating great experiences, doing the right thing, and understanding people. The ideal candidate will combine professional expertise with genuine passion for hospitality, a proven track record in operating a successful restaurant and an ability to create memorable dining experiences to set our venue apart in the local market.

Qualifications & Experience 

• Bachelor's Degree or higher qualification in Hotel Administration, Culinary Arts, or related field
• Minimum 5 years of experience in restaurant/venue management
• Proven track record in F&B operations management

Core Skills & Attitude

• Caring approach towards both guests and team members
• Desire to make a positive difference in guest experiences
• Strong leadership presence and decision-making abilities
• Deep knowledge of F&B operations and current industry trends
• Ability to inspire confidence in both team and guests
• Professional expertise in food, beverage, and service standards
• Strong financial and business acumen to drive commercial success
• Drive the restaurant's positioning as a standalone dining destination
• Attention to market trends and community landscape
• Strong communication and interpersonal skills
• Ability to work collaboratively with a range of internal and external stakeholders
• Results orientated mindset
• Flexible approach to working hours

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests 
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

What we offer

Join us and you'll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.