Growth Lead – Partnerships

About the role

We are seeking a strategic and results-driven leader to oversee our Partnerships and Client Care functions. This newly created leadership role will play a pivotal part in driving business growth through high-valued external partnerships while ensuring an exceptional client experience that promotes long-term retention, industry reputation and satisfaction.

You will work cross-functionally with all members of the team to ensure both immediate and future partner and client needs are embedded into our offering. This role blends strategic vision with hands-on execution and will suit someone who thrives in a fast-moving, client-focused environment.

Responsibilities

You'll support and contribute to:

• Develop and execute a national partnerships strategy to expand market reach and drive revenue growth.
• Lead and support the collaborative Atmos culture, centred on Partnership and Client needs, and robust commercial outcomes for the Group.
• Identify, negotiate, onboard, and manage strategic partnerships and channel alliances.
• Lead a team of 3 professionals to deliver on agreed strategic priorities and support developmental aspirations and career plans
• Lead commercial negotiations, partner performance reviews, and ongoing relationship management.
• Lead Atmos' digital brand and marketing initiatives.
• Drive co-marketing and co-delivery initiatives with partners to maximise joint value.
• Own the end-to-end client experience lifecycle, from onboarding and engagement through to retention and satisfaction.
• Implement systems and processes that enhance the client experience, reduce churn, and support high service standards.
• Manage client escalations and act as an executive point of contact for key accounts.
• Build and lead a high-performing Partnerships & Client Care capability, including hiring, coaching, and performance management.
• Set and monitor KPIs across both functions (e.g., partner revenue, client NPS, retention, and upsell).
• Provide regular reporting and strategic recommendations to senior leadership on partner and client performance.
• Oversee CRM and client/partner engagement tools, ensuring data quality, accuracy, and usability.

Key skills and experience

• 8–12+ years of experience in partnerships, business development, account management, or client success roles. Preferably within legal / professional services sectors.
• Demonstrated success in building and managing strategic partnerships that drive commercial outcomes.
• Proven experience leading client care or customer success functions with strong retention results.
• Strong negotiation and stakeholder management skills across internal and external relationships.
• Excellent communication and interpersonal skills, including executive-level presentation abilities.
• Commercial acumen and the ability to analyse and act on business performance data.
• Experience leading and mentoring teams, with a focus on outcomes, accountability, and collaboration.
• Familiarity with CRM systems (e.g. Salesforce, HubSpot) and client engagement tools.
• (Preferred) Experience working within Australian industries such as financial services, healthcare, technology, or professional services.

About Atmos

• Atmos is one of Australia and New Zealand's leading legal and advisory firms dedicated to providing cyber, privacy and digital risk services.
• In a world of looming risks and crises, we are the protective sphere around our clients.
• We empower all businesses great and small to move through uncertainty with clarity and confidence, using insight to transform challenges into opportunities.
• As a team, we are united by a culture of deep collaboration, working closely together to do what is needed. We act as trusted partners and advisors, offering a full-service approach that enables our clients to build resilience.
• A collective force of intelligence and legal expertise, we're reshaping the very fabric of guidance and protection in a digital age.
• Together, we are not only stronger, but also better prepared.

About our brand

In a world of looming risks and crises, we are the protective sphere around our clients.

We empower all businesses great and small to move through uncertainty with clarity and confidence, using insight to transform challenges into opportunities.

As a team, we are united by a culture of deep collaboration, working closely together to do what is needed. We act as trusted partners and advisors, offering a full-service approach that enables our clients to build resilience.

A collective force of intelligence and legal expertise, we're reshaping the very fabric of guidance and protection in a digital age. Together, we are not only stronger, but also better prepared.

Atmos Benefits Summary

• A remuneration package that meets the market – benchmarked against Australia and New Zealand's most comprehensive legal salary survey.
• A generous bonus scheme rewarding our people for periods of hard work, including an automatic bonus for achieving budget, early bonus access for team members that meet our continuous service requirements and an innovation bonus to reward hard work on initiatives that improve the Atmos client and/or employee experience.
• Career progression and promotion based on merit not just PQE. Where possible, we promote from within, rather than bringing in senior laterals. Access leading performance coaching, online training and development and one-on-one career development support.
• Competitive parental leave benefits among the best on offer.
• Flexibility to work around personal commitments, that only requires you to work from the office 3 days per week.
• No compulsory shutdown period over Christmas and the New Year, giving our people the opportunity to take annual leave when it suits them.
• AI enabled best in class IT software and hardware taking the friction out of doing your day job. Comprehensive operational support, reducing the administrative burden on our lawyers, allowing them to focus on their day job.

How to Apply

Atmos is proud to be an equal opportunities employer. Our core values support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace. At Atmos we encourage everyone to bring their whole selves to work. We encourage all applications from appropriately qualified individuals, regardless of background or identity.

Take a moment to read our candidate privacy policy carefully. This policy describes how we handle and manage personal information we collect about you as a person who applies to us for a job.

If you are interested in this position and think you have the right skills and experience for the job, your submitted application must include:

– A cover letter demonstrating your passion for cyber, which illustrates the relevant skills and experience you would bring to the role;

– A copy of your CV/Resume; and

– A copy of your official academic transcript.

Successful applicants will then be invited to a series of interviews designed to help us get to know each other better. You will also have an opportunity to talk to members of our team at different levels, so you can get a feel for 'a day in the life' of an AtmosTM cyber advisory consultant. It's important to us that you have an intimate understanding of the role and what sets Atmos apart from other firms before accepting any job offer.