Homecare- Customer Service Coordinator

Position number

Posted date

08-Oct-2025

Closed date

08-Nov-2025

Division

Home Care

Business unit

Home Care

Office location

Blackburn South

Maternity Leave contract- 12 months

There's something special about what we do at Regis. Our hearts and minds approach is at the core of who we are. We know that real care isn't only about meeting needs, it's about truly knowing the people we look after. Real impact isn't measured by numbers, it's felt. And making a meaningful difference today means improving aged care for tomorrow.

With a highly diverse workforce, Regis is proud to support over 10,000 residents and clients across residential aged care homes, home care, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families.

The opportunity

As the Customer Service Coordinator, you will be responsible for staff rostering and general administrative functions of regional Home Care Services, providing effective support to the General Manager with leadership and commercial management of the home and services. This position plays a critical role in the allocation and rostering of employees, with the addition of administrative support for Client Services, Managers/ Allied Health Professionals and monitoring the core home compliance requirements.

The important role you will play

• Coordinate client appointment calendars and service allocation
• Maintain staff availability and roster management
• Generate and modify rosters, ensuring service levels are compliant with care needs.
• Maintain rosters to reflect staff changes, annual leave and changes in clients requirements.
• Provide high-quality customer service
• Respond to our valued client, family and customer enquiries.
• Coordinate meetings, drafting and circulating agendas and invitations and general home event and activity management.
• Ad hoc reception tasks.

What you will bring to the role

• Excellent communication skills and active listening
• Demonstrated customer service experience in a fast-paced environment
• Experience in roster management
• Proficient and competent with Microsoft office systems and platforms
• Proven ability to effectively communicate with team members across all levels within the organisation.
• Experience within an Aged Care environment would be advantageous
• Excellent time management and the ability to multi-task under pressure
• Well organised and have attention to detail

To work in Home care, you will need to provide satisfactory background checks, including NDIS or police check (role dependent), current year flu vaccination, and certification proof.

What our people love about working here

As a team that supports older people to live life on their terms, we genuinely care - for our people, our work and the elderly. We make a big deal of recognising and supporting you, creating a culture of mutual respect, and offering more opportunities to build your career.

We believe in the power of hearts and minds. We know how the little things make a real difference. We are a close-knit, collaborative team that values kindness and puts your wellbeing first. Our commitment to your safety shines through in our Circle of Care initiative, the winner in the Safer and Supported Workforce Awards 2024, which ensures you are physically and psychologically safe at work. We want you to feel seen, valued, and respected for who you are as an individual and the professional skills you bring to the team. We celebrate your work, support your life outside of work and consider you one of our own from the start.

Benefits that support and reward you

• Flexibility - experience the flexibility to balance work and life
• Competitive rates - earn competitive hourly rates with opportunities for overtime
• Development - grow your career through comprehensive training and development programs
• Study Assistance - whether you're starting out or advancing your qualifications, our Study Assistance Program supports everything from traineeships to Bachelor Degrees
• Reward and recognition - your dedication won't go unnoticed. Our reward and recognition initiatives celebrate the great work you do every day.
• Discounts on selected health insurance and access to wellbeing services.

Belonging at Regis Home Care

We are proud to support over 10,000 residents and clients across residential aged care homes, home care, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families. It really is work you can feel good about.

We offer flexible hours, competitive rates and a supportive environment where your work is truly valued.

At Regis, real impact starts with you.

Join our passionate team of caring Home Support Workers dedicated to making a meaningful impact on the lives of older Australians. #JoinRegis

To work in Regis Home Care, you will need to provide satisfactory background checks, including NDIS or police check (role dependent), current-year flu vaccination and certification proof.