Business Process Officer

1 day ago

Darwin, Northern Territory, Australia Centorrino Technologies Full time $60,000 - $90,000 per year

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us
At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024–2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we're not stopping there.

We're on a mission to redefine the customer experience, and we need a passionate Business Process Officer to join our Professional Services team in Darwin.

You'll work closely with the Project Manager, business analysts, and stakeholders to document, improve, and deliver efficient business processes that enable the successful rollout of the new system and compliance with Federal Government reporting requirements.

What you'll do:

  • Assist the Project Manager in achieving project goals by coordinating and supporting business and project activities.
  • Develop, document, and maintain user manuals, work instructions, and process maps to support GrantsNT and TCMS functionality.
  • Create and manage training schedules for new and existing GrantsNT modules.
  • Configure new grants within GrantsNT and support client onboarding.
  • Collaborate with project teams, business analysts, and support teams (AGS L1 & L2) to ensure consistent documentation and knowledge sharing.
  • Support testing activities including test case development, system testing, and UAT coordination.
  • Build strong, collaborative relationships across the project team and stakeholders to ensure alignment and effective delivery.
  • Contribute ideas and improvements to enhance process efficiency and overall project success.

What you'll bring:

  • Proven experience working in a project environment, with responsibility for documenting processes, user manuals, or training materials.
  • Strong written communication skills and attention to detail, with the ability to translate technical information into clear, user-friendly documentation.
  • High-level proficiency with Microsoft Office and the ability to quickly learn tools such as MS Visio, Jira, and SharePoint.
  • Excellent organisational and time management skills, with the ability to prioritise and meet deadlines in a fast-paced environment.
  • Strong interpersonal and collaboration skills, with the ability to influence and build trust across diverse stakeholders.
  • Experience working in or alongside government or public sector projects.
  • Working knowledge of GrantsNT.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work Here's why:

  • Hybrid working (for majority of our roles) with team anchor days to support collaboration.
  • Extensive training and development opportunities that enable continual growth as part of your career planning.
  • Extensive discounts and benefits to maximise your money.
  • A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
  • Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

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