Business Support Manager

Job description

Agency Department of Corporate and Digital Development Work unit ICT Services

Job title Business Support Manager Designation Administrative Officer 7

Job type Full time Duration Ongoing

Salary $113,938 - $122,574 Location Darwin

Position number 21510 RTF Closing 30/09/2025

Contact officer Romi Peerzada, Senior Director at

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY

QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with disability

by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this with the contact

officer. For more information about applying for this position and the merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the OCPE

website.

Primary objective

Foster high quality service-orientated business management support, providing high-level advice and operational support to the Senior

Director on all Divisional business administration matters, such as budgetary and staffing activities, recruitment, workforce issues and

records management.

Context statement

ICT Services provides ICT hardware and software services to client agencies to meet business requirements, this includes end user services

such as the ICT Service Centre, End User Computing, Network Management, Voice and Telecommunications including internet. This

position leads the provision of support across all business units and plays a key role in streamlining business management practices across

the Division.

Key duties and responsibilities

1. Provide high level support and professional advice on the provision of business administration services and coordinate the delivery of

business plans and various monthly reports, staffing and establishment processes, budgetary management and corporate reporting

requirements for the Division.

1. Provide a first point of contact for guidance, support and advice to Directors and Managers on maintaining effective and efficient

resourcing management practices as it specifically pertains to a growing operational ICT environment.

1. Take part in business and workforce planning decision making and contribute to the overall operational management and efficient

running of the ICT Services division.

1. Lead and manage a small team with the responsibility for Divisional executive assistance, operational administrative and resourcing

support; lead and/or actively contribute to business operations projects.

1. Oversight all establishment and staffing acquisition activities including preparing internal approvals, job descriptions, coordinating

panels, preparing documentation; and assist with contracted resource engagements as required.

1. Develop and maintain effective partnerships across the Division and inter and intra departmental stakeholder relationships to enable

continual workforce improvement.

Selection criteria

Essential

1. High level communication and interpersonal skills with the ability to provide specialist authoritative advice and direction and interact

with influence with a diverse range of stakeholders, including at the executive level.

1. High level, conceptual and analytical ability including proven capacity to analyse data and produce meaningful reports.
2. Experience in leading, developing, mentoring and managing staff, and fostering a harmonious team environment.
3. Demonstrated experience in human resource, administrative and financial management with thorough knowledge of best-practice

resource planning, acquisition and management.

1. Excellent organisational skills with demonstrated ability to work well under pressure, effectively manage competing priorities and

remain agile in a growing working environment.

1. Demonstrate reliability and high standards of professionalism and integrity with ability to maintain confidential, and commercially

sensitive information.

1. Demonstrated work ethic and attitude which emulates DCDD values of commitment to service, innovation, ethical practise,

accountability, impartiality, diversity and respect.

Desirable

1. Relevant qualifications in business management or human resource management.

1. Familiarity with the NTPS digital services environment.

Further information

The recommended applicant will require a criminal history check prior to commencement and must be willing to undergo additional

clearances (such as PF166 or Baseline Security) if required. A criminal history will not exclude an applicant from this position unless it is a

relevant criminal history. When choosing to apply for this position, the applicant should consider the full requirements of the position in

aligning to their work experience and capabilities to this role. Please refer to the Capability Framework and visit our website