Partnership Manager

• Join us in shaping the future of the insurance industry
• Work alongside diverse, passionate colleagues
• Enjoy work-life balance with flexible working options

Why join us?

For over 150 years, we've never stopped finding better ways to protect Australians. As one of the nation's leading life insurers, we're driven by ambition and a sense of purpose. Our responsibility to our customers, partners, and the broader community is at the heart of everything we do. 

At TAL, we're empowered to experiment, innovate, and create better products and services. Backed by Dai-ichi Life, one of the world's largest insurers, we deliver financial security to millions of Australians through our care and expertise. Bring your curious mind and ambition to shape our industry and help us become the progressive, digitally enabled, leading insurer we aim to be. 

We're on the lookout for a Partnership Manager to join our Partnerships Team on a 12-month contract. In this role, you'll be the go-to person for a number of our superannuation partners, ensuring they always receive exceptional service from TAL. You'll manage key relationships and insurance arrangements, working closely with our partners to deliver what we've promised.

This is a hands-on, client-facing role where you'll be trusted to keep things running smoothly, meet our commitments, and find ways to add real value for our partners. If you enjoy building strong working relationships and making a genuine difference, we'd love to hear from you.

In this role you will:

• Deliver high-quality services to clients as specified in administration agreements and other commitments
• Understand TAL's strategy at an enterprise level and stay informed about key issues in other Life Insurance Channels
• Maintain operational and strategic account management plans
• Report and monitor on adherence to Service Level Agreements
• Respond to queries where answer is clearly stated within existing policy documentation, otherwise refer to a more senior member of staff where interpretation is required
• Work with clients and internal peers to design and implement required changes to operational process

• Experience working within the Superannuation industry
• Proven ability to build and maintain effective client relationships, delivering exceptional customer service
• Demonstrated strength in negotiation, collaboration, and influencing outcomes
• Strong analytical thinking and creative problem-solving skills
• Excellent communication, interpersonal, and time management capabilities
• Highly skilled at working collaboratively within teams and with stakeholders

TAL is one of Australia's leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We're proud to be: 

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change 
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. 
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we're here to support you.

You're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.  

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. 

#LI-Hybrid  

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.