Client Services Response Officer

2 days ago

Glen Iris, Victoria, Australia Hearth Support Services Full time $40,000 - $60,000 per year

Are you looking for a meaningful job? Do you have a passion for helping others and making a positive impact to someone's life?

Due to substantial growth, we are looking for Client Services Response Officer/s (CRO) to join Hearth Support Services and contribute in our pledge to be a driving force in changing the Disability sector to improve quality of life outcomes for people with a disability.

Reporting to the Team Leader, the Client Services Response Officer is the point of contact for clients and employees out of business hours. The CRO will have exposure across all aspects of the business so that they can refer all queries to the correct department while responding appropriately and in a timely manner.

This is such a unique opportunity and would be perfect for someone currently studying

Your main responsibilities would include:

  • Responding to inbound calls, address any initial queries and refer to relevant region while providing exceptional client experience
  • Maintain an accurate log of calls received and case notes
  • Liaising with clients and employee regarding emergency shift changes or incidents in a professional and empathetic manner
  • First response to incident reporting after hours & escalating incidents to management with urgency
  • Assist in maintaining all Quality and Compliance records, files, registers and databases, as well as forms and templates
  • Comply with all health and safety legislation and guidelines

Requirements

  • Knowledge/experience with the NDIS and disability services (desirable)
  • Previous experience in general administration and client services role (desirable)
  • Competent with systems and MS Office Suite (Word, Excel etc.)
  • Excellent written and verbal communication and interpersonal skills
  • Strong attention to detail, problem solving and lateral thinking skills
  • An ability to work independently as well as within a team

Due to the on-call nature of this role, flexibility in work hours is required as shifts may vary across 24 hours including weekdays and weekend shifts on a roster basis.

Benefits

  • Rewarding and purpose-driven start to your career with a reputable organisation
  • Work with people who love what they do & have a passion to make a difference
  • Flexible ways of working and working hours
  • Friendly, warm & supportive team environment
  • Learning and development opportunities
  • Clear career pathways & progression opportunities

  • Speech Pathologist Grade 1

    13 hours ago

    Glen Iris, Victoria, Australia Hearth Support Services Full time $60,000 - $80,000 per year

    Hearth Allied Health is a growing Allied Health NDIS registered business, and we are offering a unique opportunity for you to be a part of a friendly growing Speech Pathology and Allied Health team.Our aim is to provide the opportunity to build capacity within Speech Pathology and to support dedicated clinicians to accelerate their learning and their career...

  • Occupational Therapist

    2 days ago

    Glen Iris, Victoria, Australia Hearth Support Services Full time $90,000 - $120,000 per year

    Hearth Allied Health is a growing Allied Health NDIS registered business, and we are offering a unique opportunity for you to be a part of a friendly growing Occupational Therapy and Allied Health team.Our aim is to provide the opportunity to build capacity within Occupational Therapy and to support dedicated clinicians to accelerate their learning and their...

  • Senior Occupational Therapist

    2 days ago

    Glen Iris, Victoria, Australia Hearth Support Services Full time $90,000 - $120,000 per year

    Hearth Allied Health is a growing Allied Health NDIS registered business, and we are offering a unique opportunity for you to lead a dedicated, growing Occupational Therapy and Allied Health team.At Hearth, we are building a new future for housing in the disability sector. Our innovative Hearth Home Solution presents great opportunities for our Occupational...

  • Marketing & Content Lead

    13 hours ago

    Glen Iris, Victoria, Australia Hearth Support Services Full time $60,000 - $80,000 per year

    About HearthHearth is a registered NDIS and TAC disability support provider, committed to driving meaningful change in the sector. We deliver innovative services and create nurturing environments that improve the quality of life for people with disability. At Hearth, we pride ourselves on fostering a culture of care, development, and mutual respect – for...

  • Speech Pathologist

    2 weeks ago

    Yarra Glen, Victoria, Australia Independent Rehabilitation Services Full time

    Experienced Speech Pathologist – Community NeuroPermanent Full Time (38 hours a week). Part time options available.Salary Range: $85,000 – $100,000 +11.5% superannuation, 5 weeks annual leave + 17.5% leave loading and travel remunerationWho we areIndependent Rehabilitation Services are a team of 60 passionate, skilled and dedicated staff across our...

  • Speech Pathologist

    3 weeks ago

    Yarra Glen, Victoria, Australia Independent Rehabilitation Services Full time

    View our current availability for Occupational Therapy, Physiotherapy and Speech Pathology. Early Career Speech Pathologist – Community Neuro Permanent Full Time (38 hours a week). Part time options available. Salary Range: $75,000 – $83,000 + 11.5% superannuation, 17.5% annual leave loading and travel remuneration. Who we are Independent...

  • Psychiatric Nurse Practitioner

    2 weeks ago

    Yarra Glen, Victoria, Australia LifeStance Health Full time

    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the...

  • Family Engagement Director

    3 weeks ago

    Yarra Glen, Victoria, Australia Florida Sheriffs Youth Ranches Full time

    SUMMARYThe Family Engagement Director provides residential screening and parent education for youth and/or families who have requested the services of the Florida Sheriffs Youth Ranches. The Family Engagement Director works cooperatively with the staff, acting as a field liaison between the parents of placed youth and the agency and provides time limited...

  • Community Health Therapist

    7 hours ago

    Yarra Glen, Victoria, Australia beBeeRehabilitation Full time $85,000 - $100,000

    Speech Pathologist PositionWe are seeking a highly skilled Speech Pathologist to join our team.About the Role:This is an opportunity to work with adults with neurological conditions and provide assessment, intervention, and goal setting services.You will be responsible for developing and implementing individualised treatment plans to achieve client...

  • Career Opportunities in Neurological Rehabilitation

    2 days ago

    Yarra Glen, Victoria, Australia beBeeCare Full time $75,000 - $83,800

    Speech TherapistThe role of an Early Career Speech Therapist involves supporting clients with neurological conditions in their homes, communities, and workplaces. As a member of a multidisciplinary team, you will work collaboratively with other healthcare professionals to deliver high-quality care.Key Responsibilities:Conduct assessments and develop...