Quality Officer

Location: Glen Waverley

Division: Vative RTO Compliance

Employment Type: Part-Time (Casual also Available)

Reports To: RTO Manager

About Us

Vative is one of Australia's leading Lean and Six Sigma training and consulting organisations, committed to driving excellence and innovation across education and industry. As part of our Registered Training Organisation (RTO), we deliver nationally accredited programs and pride ourselves on exceeding compliance and quality standards in everything we do.

We're a values-driven organisation that believes in Excellence, Service, and Innovation, and we're looking for a motivated Quality Officer to help us maintain our reputation for delivering high-quality outcomes for our learners, clients, and regulatory partners.

About the Role

The Quality Officer plays a pivotal role in supporting the operational and compliance success of our RTO.

You'll be responsible for ensuring student records, data, and reporting meet and exceed compliance standards, while contributing to a culture of continuous improvement and exceptional customer service.

Working closely with the RTO Manager, you'll help maintain efficient systems, manage student administration, support audit and compliance processes, and uphold Vative's high-quality education standards.

Key Responsibilities

Administration & Support

• Maintain student records and data entry in VETtrak in line with compliance requirements
• Support the daily operations of the RTO, including enrolments, reporting, and certification
• Provide excellent customer service when liaising with students, clients, and trainers
• Assist with office administration such as filing, archiving, and managing office supplies

Compliance

• Support internal audit activities and continuous improvement initiatives
• Ensure adherence to VET Quality Framework and Skills First Funding Guidelines
• Assist in collecting and reporting AVETMISS and Quality Indicator data

Student Management System

• Manage student results and documentation in VETtrak
• Coordinate issuance of certificates and statements of attainment
• Generate compliance and funding reports as required

Team & Culture

• Contribute to team communication and process improvement initiatives
• Support training and onboarding of new staff or trainees
• Model adaptability, professionalism, and alignment with Vative's strategic direction

About You

You're detail-oriented, proactive, and thrive in an environment where compliance and precision matter. You enjoy keeping systems organised, improving processes, and ensuring data accuracy — all while supporting a passionate team that's dedicated to making an impact through education and excellence.

Essential Skills & Experience

• Administration or customer service background
• Excellent written and verbal communication skills with high attention to detail
• Proficient in Microsoft Office and confident working with databases and spreadsheets

Desirable

• Experience in RTO administration and compliance
• Understanding of VET standards and Skills First Funding
• Experience using VETtrak, VETtrak Cloud, or SVTS
• Certificate IV in Training & Assessment (TAE40116 or equivalent)

Why Join Vative?

• Be part of a purpose-driven organisation that's shaping the future of workplace learning and improvement
• Work within a supportive, values-based culture that encourages innovation and collaboration
• Enjoy flexibility with part-time hours and hybrid work options
• Access opportunities for professional growth and ongoing learning

How to Apply

If you're passionate about quality, compliance, and contributing to a culture of excellence, we'd love to hear from you.

Click Apply Now and submit your resume with a brief cover letter outlining your experience and why you'd be a great fit for this role.

Join Vative RTO and help us deliver excellence in education, one learner at a time.