Customer Service Officer

20 hours ago

Condell Park, New South Wales, Australia The Smart Blinds Co Full time $45,000 - $60,000 per year

About Us

We are young, dynamic, focused, and ambitious company with a clear vision for growth. We are a trusted partner for providing the best solutions for window furnishing and outdoor spaces. We bring modern convenience into our customers home, enhancing their home and lifestyle. While helping our customers achieve the things that they want to achieve, we also believe in creating and providing career opportunities for our staff members as we recognise the importance and benefit it brings to them, our customers as well as the company.

The Role

The role of the Customer Service Officer is responsible for keeping track of customer journeys once they have placed an order with the company. Responsible for efficient management of the customer life cycle to meet company's objectives of profitability, customer success and stakeholder experience.

Key Accountabilities

  • Answering customer questions in a timely manner through a variety of means, such as online chats, email, or phone calls. When a customer contacts a company, customer service officers are usually their first point of contact. They answer any questions the customer may have and then redirect them to the appropriate team or department.
  • Booking and managing the appointment schedule of the sales team.
  • Manage and maintain an effective customer relationship management system to foster customer loyalty.
  • Oversee the day to day customer operations to ensure delightful customer experience at all stages of the customer engagement.
  • Assist in establishing coordination with the internal teams to deliver seamless customer service.
  • Provide marketing and sales support as needed.
  • Ensuring the customer experience strategies are aligned to the larger marketing and business goals and outcomes.

About You

  • Demonstrated experience in Customer Engagement/Service or at least three (3) years.
  • High degree of empathy and listening skills
  • Experience in the window furnishing industry is desirable
  • Experience in working in a collaborative and team environment
  • Experience in working in a dynamic and high-volume environment that demands agility, flexibility, accuracy and of course, speed.

How To Apply

Send us your CV and cover letter using the "Apply for this job" link. Only candidates that have been shortlisted will be contacted.

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