Customer Service Officer

1 day ago

Oran Park, New South Wales, Australia BlueFit Pty Ltd Full time

Why BlueFit?

Our passionate leaders drive the business forward, prioritise staff well-being and provide clear strategic direction.

Whether you have a background in leisure, hospitality, retail, or any other customer facing industry, we invite you to step into a sector that is essential to the wellbeing of our communities.

We value solution-minded people who place the customer experience at the forefront of everything they do. We invest in our people, seeking ways to nurture expectational performing teams. We believe in treating each other with respect, we work hard, have fun and above all, support each other.

About the Role:

Multiple casual customer service positions available within 3 BlueFit sites in the Camden region -

  • Mt Annan Leisure Centre
  • Oran Park Leisure Centre
  • Camden War Memorial Pool

The Customer Service position at BlueFit would suit someone with experience in customer-facing and/or call centre environments, as well as previous exposure to working with children or the fitness industry.

In this role you will be assisting with:

  • Welcoming new and existing members
  • Responding to customer queries by phone or in person
  • Membership and program lead management
  • Swim School enrolments, class moves, and managing outstanding payments
  • Data entry and ad hoc administrative duties.
  • Maintaining a high accuracy rate on all phone calls and email enquiries, ensuring outlined KPIs are met.
  • Maintaining a professional and friendly manner with all customer interactions

Qualifications Required:

  • Valid Working with Children Check (NSW)
  • First Aid & CPR Certificates

Our commitment to child safety

All children and young people have the right to be safe and feel safe. It is our commitment at BlueFit that the safety, wellbeing, and empowerment of children and young people is supported across all of our facilities and services. As such, as part of our recruitment process, all of our candidates will be appropriately screened. This will include a working with children check and reference checks and may include a police check.

Your application should address the following questions:

  • Explain your knowledge and understanding of child safety and safety of those who are vulnerable.
  • How would you demonstrate your commitment to child safety within this role?

We believe in inclusivity; therefore, we encourage people of all genders, ages, abilities, sexual orientation, and cultures including people of Aboriginal and Torres Strait Islander heritage to apply.

For information on BlueFit please visit our website

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