Office Administrator

14 hours ago

Condell Park, New South Wales, Australia Precision Garage Doors and Gates Full time $49,900 - $69,000 per year

Garage doors Administrative Assistant provides essential support by managing customer inquiries, scheduling installations and service calls, processing orders, maintaining records, and coordinating with technicians and sales teams. Key duties include answering phones, email communication, data entry, managing customer relationships, and ensuring smooth administrative operations within a garage door company. Required skills often include strong communication, customer service, computer proficiency, excellent organizational abilities, and a professional attitude.

Responsibilities

  • Customer Service: Act as a primary point of contact for customers, handling inquiries, complaints, and providing information about products and services.
  • Scheduling: Coordinate and schedule technician appointments for installations, maintenance, and repairs.
  • Order Management: Process customer orders, enter work orders, and manage inventory related to garage door parts and hardware.
  • Communication: Serve as a liaison between customers, the sales team, and field technicians, ensuring clear and efficient communication.
  • Data Entry and Record Keeping: Maintain organized digital and paper records, including customer information, service history, and sales data.
  • Administrative Support: Provide general office support, such as filing, managing correspondence, and maintaining office supplies.
  • Payments follow up: Liaise with customers regarding deposit, progress and final payments

Required Skills and Qualifications

  • Communication: Excellent verbal and written communication skills for interacting with customers and colleagues.
  • Customer Service: A strong focus on providing high-quality customer service and maintaining a positive attitude.
  • Computer Proficiency: Proficient in MS Office, CRM systems, and other relevant software for data management and operations.
  • Organization and Multitasking: Strong organizational skills, the ability to prioritize tasks, and manage multiple responsibilities simultaneously.
  • Professionalism: A high standard of professionalism and a professional phone manner.
  • Adaptability: Willingness to learn the company's products, systems, and processes.

Preferred Experience

  • Previous administrative or receptionist experience, particularly in the garage door industry, is often preferred but not always essential.
  • Familiarity with scheduling software, CRM systems, and general office procedures is beneficial.

Job Type: Full-time

Pay: $49,900.00 – $69,000.00 per year

Language:

  • English (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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