Team Leader – Disability Support Worker
1 day ago
About Us
At HEDSS, independence starts here – and we make it happen with care, energy and respect.
We provide safe, reliable and flexible support to NDIS participants so they can live their best independent lives. And we do it by creating a positive, supportive environment where our team can thrive. When our people are happy and rewarded, our clients flourish.
We're expanding our Supported Independent Living (SIL) and Community Access services and looking for a down-to-earth, proactive Team Leader with hands-on leadership experience to join our crew.
Our SIL houses are located in Thornton, Salamander Bay, Black Hill, and soon Mayfield — so flexibility to travel between sites will be valued.
About the Role
Reporting to the Service Manager, you'll be the link between frontline staff and the management team – leading Disability Support Workers, ensuring quality and compliance in daily supports, and keeping participant outcomes at the heart of everything you do.
You'll lead by example, balancing empathy with accountability and empowering your team to deliver person-centred, high-quality support every day.
You'll:
• Oversee day-to-day operations of one or more SIL houses across Thornton, Salamander Bay, Black Hill and Mayfield
• Lead, mentor and support DSWs to deliver consistent, person-centred care
• Communicate effectively with families, health professionals and key stakeholders
• Monitor documentation, shift notes and incident reports for accuracy and compliance
• Promote a positive, safe and inclusive workplace culture
• Collaborate closely with the Service Manager and Operations Team to continuously improve our services
• Champion digital tools (Employment Hero and ShiftCare) to help staff work smarter and stay connected
This role suits a confident and compassionate leader who loves both people and process – someone who's hands-on, organised and motivated to make a difference.
About You
You'll bring:
• Minimum 1–2 years' experience in a leadership or supervisory role (Team Leader, House Manager, Senior Support Worker, or similar)
• Strong understanding of the NDIS Practice Standards and person-centred support
• Excellent communication, time-management and documentation skills
• Certificate IV (or higher) in Disability, Community Services or a related field
• Standard Probidy: Current driver's licence, NDIS Worker Check and First Aid/CPR
Why Join HEDSS
• Be part of an ethical, local provider that genuinely cares
• Supportive management team that values feedback and transparency
• Above-award pay rates and ongoing professional development
• Opportunities for career progression within a growing organisation
How to Apply
If you're ready to make it happen, build trust and bring enthusiasm to your team every day, we'd love to hear from you.
Apply now via with your CV and a short cover letter telling us why this role excites you.
Open the door to independence — we can't wait to meet you.
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