Community Engagement Officer

Full-time | Permanent | Bella Vista, NSW (Hybrid available)

We're excited to introduce the newly created role of Community Engagement Officer, designed to strengthen our connections with the community, increase awareness of our services, and build lasting relationships with clients, families, and partner organisations.

About us

An industry-leading and dynamic support provider, Care Connect is proudly a not-for-profit organisation. We understand how important it is to remain independent at home. Our collaborative, authentic and talented team enhances people's quality of life each and every day. You can be part of it.

About the Role

Reporting to the Area Manager Care Finder & Community Engagement, you will design and deliver strategies that grow awareness and trust in our services, ensuring Care Connect remains responsive to the needs of the community.

You will:

• Build and strengthen community and stakeholder relationships
• Support business development and partnership opportunities
• Plan, promote and deliver engagement events and activities
• Collaborate with internal teams to align outreach with Care Connect's brand, values and services
• Evaluate and report on engagement activities to ensure inclusivity and responsiveness to diverse community needs

About You

You are a natural connector with strong communication skills and a passion for engaging with communities. You bring both creativity and structure to outreach, with the ability to build trust and foster collaboration.

You will have:

• Tertiary qualification in Community Development, PR/Communications, Social Work, Health Promotion, Marketing (with community focus), Aged Care or related Health Sciences
• IAP2 Certificate of Engagement (highly regarded)
• Experience in community engagement, outreach or stakeholder relations
• Strong knowledge of the aged care journey, including CHSP, Home Care Packages and residential care
• Experience working with CALD groups, complex clients and interpreters
• Excellent presentation skills (in person and virtually)
• High level of emotional intelligence and ability to evaluate engagement outcomes
• Current driver's licence, reliable car and willingness to travel interstate

Most importantly, you will share our workplace values of Collaboration and Courage, Authenticity, Respect and Excellence - CARE - in everything you do.

To be considered for this role you must have full Australian working rights, current Police & Working With Children Checks – we can arrange police checks for successful candidates. Our selection process also includes psychometric assessment.

What's in it for you?....

• Competitive salary + not-for-profit salary packaging & meals/entertainment benefits (boosting your take-home pay)
• 5 weeks annual leave per year
• Flexible work environment with hybrid options
• Ongoing training & career development opportunities
• Employee Assistance Program, discounted health insurance and wellbeing products
• Supportive, values-driven team environment

If this sounds like the role for you, click Apply Now & attach your current resume & a cover letter outlining how you meet the criteria for this role – we will keep you updated on the outcome of your application. If you have any questions, would like to request a position description or to arrange a confidential chat, please contact Karen Hemsley – Talent Acquisition Lead at:

We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: First Nations peoples, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.