Performance and Business Support Officer

11 hours ago

Bella Vista, New South Wales, Australia Ability Options Ltd Full time $60,000 - $90,000 per year

We're seeking an organised and detail-oriented team member to join us as a Performance and Business Support Officer (PBSO).

About the role:

Reporting to Manager - Performance and Business Support, this is a pivotal role that ensures our participants receive a seamless experience while also supporting operational teams to deliver high-quality services.

Hours: Permanent full-time, 38 hours per week

Location: Flexible office location within New South Wales (Sydney, Central Coast, Hunter or Mid North Coast)

Salary:  SCHADS Level 3: $38.65+ super + salary packaging + RDO

As the PBSO, your responsibilities will be to (but not limited to):

  • Ensure service agreements, schedules of support and individual support plans (ISPs) are current and reflect participant needs.
  • Respond to change requests promptly and work with stakeholders to resolve issues quickly.
  • Maintain accurate records to support compliant and timely claiming of funds.
  • Liaise with participants and their representatives to ensure they understand their agreements and feel confident in our services.
  • Collaborate with internal and external stakeholders to ensure services continuity and compliance with NDIS requirements.

Essential Criteria:

  • A strong understanding of the technical aspects of the NDIS, including claiming processes, plan limits, claiming allowances and pricing.
  • Outstanding interpersonal relationship building and stakeholder management skills.
  • Experience in the development of complex rosters in a disability or other relevant setting.
  • Comprehensive understanding of Ability Options service agreements and service delivery.
  • Excellent communication skills, demonstrating proficiency in written and verbal communication.
  • Strong attention to details and commitment to best practice initiatives and a continuous improvement culture.
  • Certificate 3 or 4 in Disability or relevant discipline (desirable).
  • NDIS Workers Check and Working with Children Check
  • NSW Driver Licence (Minimum P2)

If you have any questions regarding the position, please email Jessica Loughnan at

To apply online, please click on the appropriate link below.

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