Technology Support Officer

The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the best outcomes for students and to advance the wellbeing of Aboriginal people.

About the Role

Technology Support Officers assist in providing efficient information technology support services along with performing maintenance and upgrades on departmental IT equipment to ensure effective operations at optimal speed and capacity.

Click here for the role description

Talent Pool

A talent pool may be created through this recruitment process. A talent pool is a group of candidates who have undergone an assessment process and have been identified as suitable for this role or similar roles for a period of 18 months. Being part of a talent pool means that you may be considered for ongoing or temporary employment for a range of similar roles. This offers exciting opportunities for you to gain a wide range of experiences to build your public service career.

NOTE: This is a temporary role for with possible extension or ongoing employment.

About the NSW Department of Education

The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population. We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ) or visit NSW Department of Education Diversity and Inclusion

Additional Information

Newtown High School of the Performing Arts is a partially selective (in Dance, Music and Drama), co-educational, comprehensive school located on Gadigal Land approximately 5 kms southwest of Sydney. The student population is approximately 1155. The school is strongly supported by an active and engaged Parents and Citizens Association as well as the broader community. All members of the school community have high aspirations for success. At Newtown High School of the Performing Arts, we recognise that creativity is essential to the human experience and integral to all learning. Our goal is to inspire a lifelong love of learning. Our core school values of excellence, creativity and equity foster students' academic, creative and social potential. Positive education wellbeing programs are embedded across each year group and there is an extensive range of co-curricular activities for student talent development. For more information, including our School Improvements Plans and Annual Reports, please visit our school website: https://newtown-

How to Apply

To apply for this role, please submit in either Word or PDF format:

1. A cover letter (max 2 pages)

2. demonstrating how your skills, knowledge and professional experience meet the focus capabilities as outlined in the role description

3. A target question response (maximum 300 words per target question)

4. answering the two targeted questions below

5. A current resume (max 5 pages)

6. including name, phone number/s and email for two professional referees

7. Copies of your qualifications and/or academic transcripts

Note: it is a requirement that all candidates submit their applications online via No paper based, email based or late applications will be accepted.

Targeted Question 1

Please provide an example of where you have achieved business/educational outcomes by using the existing technology in your organisation. (300 words maximum)

Targeted Question 2

How you have identified and managed a software/hardware issue, how did you communicate to others in resolving the issue and what was the outcome. (300 words maximum)