Customer Support Representative

Department:
Operations

Location:
APAC-Australia

*Description
Join a team that is changing millions of lives.*
Transforming smiles. Transforming lives. Transforming an industry.

At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionised the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our teams are constantly pushing the boundaries of what's possible.

Ready to join us?

*About This Opportunity*
This position involves providing support to dentists, orthodontists, and their practice staff. Experience in customer care and support in the healthcare setting or other regulated industry is highly desirable, but not essential.

In this role, you will…
Join a team that's transforming smiles and changing lives across Australia and New Zealand. As a Customer Support Representative, you'll be a trusted voice supporting dental professional delivering friendly, knowledgeable service that makes a real impact.

You'll

• Respond to customer enquiries via phone, email, and web chat, promptly, professionally, and with genuine care.
• Collaborate with internal teams, including Sales, Clinical, Onboarding, and the iTero team as well as external partners to support dentists, orthodontists, and their patients across ANZ.
• Maintain accurate records of every interaction, ensuring clear documentation and timely follow-ups.
• Troubleshoot issues from start to finish, working with clinical teams to deliver practical, customer-focused solutions.
• Identify trends in customer feedback and suggest improvements that enhance the overall experience.
• Build deep product knowledge of Invisalign and iTero technologies to confidently support customers.
• Contribute to a positive team culture, always ready to lend a hand and exceed expectations.

In this role, you'll need …
To be someone who genuinely enjoys helping others and thrives in a fast-paced, team-oriented environment. If you're passionate about customer service and love solving problems, this could be the perfect fit.

*You'll Bring:*

• At least 3 years' experience in a customer support role, with a strong track record of delivering outstanding service.
• A warm, empathetic approach, someone who listens well and communicates clearly.
• Strong organisational and time management skills to stay on top of tasks and priorities.
• Confidence in both written and verbal communication, with the ability to build rapport and trust.
• A good level of digital literacy and a willingness to learn new systems and tools. Solid working knowledge of Microsoft Office, especially Teams, Outlook, Excel, PowerPoint, Word, OneDrive, and SharePoint.

A practical, solutions-focused mindset when it comes to troubleshooting:

• Identify issues quickly and accurately.
• Analyse the situation using logic and available information.
• Develop effective, lasting solutions.
• Implement fixes with minimal disruption.
• Follow up to ensure everything's sorted.
• Document the process for transparency and future reference.

You'll stand out if you also bring
Experience using Customer Relation Management Systems (CRM)

The ability to quickly pick up new software, especially our in-house platforms that help us deliver top-tier service to our customers.

Sound like a good fit?
Great Click the Apply link below to let us know you are interested. Not the right fit? Don't worry, there are lots more opportunities. Please consider sharing this opportunity with others in your network.

*About Align*
Invisalign clear aligners, iTero Intraoral scanners, and OrthoCAD digital services that help dental professionals achieve the clinical results they expect and deliver effective, cutting-edge dental options to their patients.

*Key Responsibilities
Skills, Knowledge & Expertise
You'll Bring:*

• At least 3 years' experience in a customer support role, with a strong track record of delivering outstanding service.
• A warm, empathetic approach, someone who listens well and communicates clearly.
• Strong organisational and time management skills to stay on top of tasks and priorities.
• Confidence in both written and verbal communication, with the ability to build rapport and trust.
• A good level of digital literacy and a willingness to learn new systems and tools. Solid working knowledge of Microsoft Office, especially Teams, Outlook, Excel, PowerPoint, Word, OneDrive, and SharePoint.

A practical, solutions-focused mindset when it comes to troubleshooting:

• Identify issues quickly and accurately.
• Analyse the situation using logic and available information.
• Develop effective, lasting solutions.
• Implement fixes with minimal disruption.
• Follow up to ensure everything's sorted.
• Document the process for transparency and future reference.

You'll stand out if you also bring
Experience using Customer Relation Management Systems (CRM)

The ability to quickly pick up new software, especially our in-house platforms that help us deliver top-tier service to our customers.

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Review our
Applicant Privacy Policy*
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*Equal Opportunity Statement:*
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.