Bookings Officer

DO YOU HAVE EXCEPTIONAL CUSTOMER SERVICE AND ADMINISTRATIVE SKILLS?

JOIN OUR COMMUNITY VENUES TEAM AS A BOOKING OFFICER

About the position

The Bookings Officer will be responsible for providing administrative support, excellent customer service to all stakeholders and general assistance with tasks involved in running events. This role ensures that all bookings are organised and executed in an efficient and professional manner from enquiry, set up and delivery.

This position will work across all venues within Community Venues being Highfields Cultural Centre, Oakey Cultural Centre, The Annex, Goods Shed and the Highfields library community meeting rooms.

This position will work under regular direction.

• The salary range for this position is $71, $76,998.31 gross per annum, plus 17.5% annual leave loading and up to 12.65% superannuation.
• This is a Temporary Full time position for 12 months from appointment.
• The position is based at the Oakey Cultural Centre and will be required to work across all venues within Community Venues.
• The position participate in a flexible work roster that allows for any five in seven days to be worked, depending on operational requirements.
• Professional development and learning opportunities.
• Active social club – TRC Employee's Association.
• Free Flu Vaccinations and Skin Checks.
• Employee Assistance Program – free 24 hour nationwide confidential counselling services for employees and their families going through personal or work-related problems.

How to be successful in this position - Success Criteria

1. Hold the mandatory qualification(s), training and/or experience, as outlined under the 'Success Criteria' in the Position Description (Once logged into your Seek account, click the 'Apply' button to be redirected to the Toowoomba Regional Council advertisement to access the Position Description and to apply).
2. Basic skills in numeracy, oral and written communication.
3. Excellent customer service skills with the ability to provide accurate and timely advice in a helpful and supportive manner.
4. Demonstrated organisational skills with the ability to manage time, plan and organise workload.
5. Sound ability to exercise limited judgement and initiative where procedures and practices are not clearly defined.
6. Ability to assist with planning a variety of functions requiring knowledge of established work practices and procedures.
7. Demonstrated skills in the operation of computer applications, in particular, the Microsoft Office Suite, and the ability to apply computing concepts.
8. Understanding of and commitment to Council's Organisational Value and Behaviour of Teamwork.

How to apply

To apply, please submit two documents:

1. A one page cover letter addressing each of the 'Success Criteria' in the Position Description; and
2. Your current resume.

The preferred candidate will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.

PLEASE NOTE: Your application may not be considered if you do not follow the instructions outlined above.

Visit our website  for information on how to apply for jobs at Toowoomba Regional Council.  Applicants are encouraged to apply online.

For further information

Please contact Zoe Bryant on within business hours.

Closing date

The closing date for applications is at 11:45pm on Sunday, 14 September 2025.

About Council

The Toowoomba region is about rich traditions and bold ambitions. Our long and proud agricultural history has evolved Toowoomba into Australia's second largest inland city supporting diverse townships in the council area and acting as a service centre for South West Qld and North West NSW. The region is boldly forging new opportunities around the Surat Basin resource sector, education, health, transport and massive infrastructure investments. Growth hasn't come at the expense of liveability though, with Toowoomba twice voted in the top 5 most family friendly cities in Australia.

Toowoomba Regional Council services a regional population of 178,500 and employs a team of approximately 1,600 staff, dedicated and passionate about delivering excellent customer service to the community, residents and visitors throughout the region. We recognise that our success depends upon attracting and retaining skilled and talented staff and offer a wide variety of interesting challenges and opportunities to develop your career.