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Service Excellence Manager

2 weeks ago

Sydney, New South Wales, Australia AES Industries & Services Full time $80,000 - $120,000 per year
Service Excellence Manager – Be the Organising Force Behind Exceptional Service Delivery

Are you a natural organiser with a passion for leading teams and delivering outstanding customer service?

We're seeking a Service Excellence Manager to join our dynamic administration team. This is a pivotal role where your expertise in scheduling, client relations, invoicing, and staff coordination will directly contribute to our operational excellence and customer satisfaction.

About the Role

This is your opportunity to take ownership of a diverse and rewarding position. You'll be responsible for managing field staff schedules, coordinating resources, liaising with subcontractors and clients, overseeing invoicing and materials ordering, and ensuring work is completed efficiently and profitably.

We're looking for experienced leader with a proactive mindset, strong delegation skills, and a proven ability to juggle multiple priorities in a fast-paced environment while maintaining exceptional customer focus.

Key Responsibilities

· Schedule and coordinate multiple field staff divisions as well as subcontractors

· Manage resource allocation and work orders

· Liaise with clients to ensure high levels of satisfaction

· Oversee and execute invoicing, ordering, and job profitability analysis

· Collaborate with Accounts and Business Development teams

· Monitor work in progress and ensure timely completion and provide detailed reporting

· Implement contingency planning and process improvements

What You'll Bring

· Exceptional communication skills – both written and verbal

· Strong interpersonal skills and a positive, can-do attitude

· Excellent time management and organisational abilities

· Proficiency in Office 365 (essential)

· Ability to build sustainable working relationships with all field personnel and office team

· Analytical mindset with attention to detail

· Professional presentation and punctuality

· Confidence to work independently and within a collaborative team

Why Join Us?

· Supportive and empowering team culture

· Creative and collaborative workspace

· Genuine work-life balance

· Opportunities for growth and development

· Comprehensive training in systems and industry practices