Service Excellence Manager

1 week ago

Sydney, New South Wales, Australia beBeeLeadership Full time $80,000 - $120,000

**Job Overview**

As a senior customer support leader, you will be responsible for guiding a team of experts in providing exceptional service to our gas agent channel.

**Key Responsibilities**

• Identify complex issues affecting gas agents and collaborate with the team to develop strategies for resolution.

• Work closely with team members to drive service excellence and optimize centre operations.

• Serve as the primary point of escalation for resolving intricate issues.

• Effectively delegate tasks and manage workload to ensure timely completion of deadlines and KPIs.

• Manage staff schedules and facilitate training and coaching sessions for team members.

• Implement initiatives to continuously improve service delivery.

**Requirements**

• Proven experience in customer-facing roles or account management is preferred.

• Familiarity with SAP systems is also beneficial.

• Strong proficiency in Microsoft Office applications (Word, Excel) is required.

• Excellent problem-solving skills with attention to detail and ability to work under pressure.

• Ability to motivate and guide team members to achieve optimal results.

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