Account Manager

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

A Brief Overview

Oversees the account management and operations for products and services in support Of profitable growth and other business Objectives for an assigned book Of business. Supports strategic business plans for accounts and customer relationships, focusing on revenue growth, member retention, and achievement Of financial Objectives.

What you win do

Under general supervision, manages the operations of an assigned book of business, ensuring high levels Of

customer satisfaction, retention, and account growth.

In collaboration with the Account Executive and leadership, develops complex account plans and strategies to maximize customer relationships, mitigate risks, and achieve superior customer service Conducts routine business reviews with clients, identifying areas for improvement, and making recommendations to optimize account outcomes.

Collaborates with internal stakeholders, such as operations, marketing, and product teams, to sign account strategies, deliver value-added solutions, and enhance customer experience

Designs and delivers client presentations and reports to showcase account stewardship, highlight opportunities, and drive engagement.

Implements proactive account management and customer support, addressing client inquiries, resolving issues, and ensuring a smooth and positive client experience

Collaborates with cross-functional teams to ensure timely and accurate delivery of client projects, products, and services, meeting client expectations and driving customer satisfaction

Identifies and assesses risks Within client accounts, developing mitigation strategies and action plans to proactively address challenges and ensure long-term success

Required Qualifications

3-5 years work experience in Account Management,

Excellent problem solving and decision making skills

Health Insurance license (or must obtain within 90 days of hire)

 Ability to travel 10-15%

Preferred Qualifications

Proficient in power point, excel

 Aetna systems and/or product knowledge a plus

 Comfortable in conducting formal or informal presentations

Strong organizational and time management skills

Strong communication skills. vert)al and written

Industry experience n healthcare and/or Professional Employer Organization

Education
Bachelor's degree preferred or equivalent experience

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.